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Team Lead
3 weeks ago
Job DescriptionThe Team Lead is responsible for the day-to-day clinical operation and patient flow of the one-Link program including:Acting as the point of contact for referral flow to the program including liaising with referral sources and partner mental health and addiction services. Acts as a clinical resource for problem solving complex cases and finding service coordination options in collaboration with health service partners.Supporting the clerical staff with prioritization of transcription, patient visit bookings, re-scheduling and workflow.Collaborate with internal and external stakeholders to ensure ongoing evaluation and continued streamlining of coordinated access and updating processes as needed to facilitate timely access to care.Supporting quality improvements and evidence-based practice for all members of the team.Creates an environment that promotes collaborative teamwork, clinical inquiry, innovative thinking, and greater autonomy in clinical decision-making.First point of contact for investigation into complaints from patients/referral sources or incident reports and escalates needs to manager.Provides clinical leadership through onboarding and orientation, coaching, education and mentoring to all staff in the program to meet best practice standards in alignment with program and organizational expectations.Promptly follows up on any patient complaints or incidents, utilizing each complaint/incident as an opportunity for CQI. Completes incident report and utilizes the support of the manager as necessary to reach a satisfactory resolution.QualificationsHalton Healthcare endeavors to hire individuals who exemplify our mission, vision and values of accountability, respect and compassion which guide our individual behaviours and attitudes.Bachelor’s degree from a social service/ healthcare programMaster’s degree preferredRegulated Healthcare Professional (Registered Nurse, Social Work, Occupational Therapy) preferredMinimum of 5-7 years mental health and addiction service delivery experience in hospital and community settingMinimum 3 years working experience in Mental Health and Addiction coordinated access model, such as one-LinkMinimum of 3-5 years participating and/or leading clinical quality improvement projects relevant to mental health and addiction serviceMinimum 3 years mentorship, supervision or teaching experience/qualificationsSignificant experience in leading a knowledge translation project or change management initiatives to improve care/service deliveryAble to professionally and articulately represent the program at various internal and external committees.Able to demonstrate the ability to work across multiple sectors and create positive relationships Demonstrated skills in change management and conflict resolution.Demonstrated understanding of mental health and addiction system and services in the regionProven ability to provide conflict resolution through listening, feedback and coaching.Ability to travel by car between sites and to meetings (2-5 times per month).Additional InformationHours: Monday to Sunday; Various rotating hour shifts and every other weekend (Hours are subject to change based on operational needs)Salary: $ - $ per hourDate Posted: December 16, 2025Internal Applicants Due By: December 23, 2025REF3044R
