Technology Specialist Co-op/Internship

Closing date: January 29, 2026Use your passion for technology and computer skills in a fast-growing company where you can have an impact. The British Columbia Investment Management Corporation (BCI) is currently seeking a Technology Specialist Co-op/Intern for the Summer 2026 work term (May to August) to support BCI users with their technology needs and assist with technology improvement initiatives driven by the Technology Service Desk team.WHAT YOU NEED TO KNOW BCI manages a globally diversified portfolio of assets valued at $295 billion and is one of Canada’s largest institutional investors. We invest globally to support pension and other funds for more than 30 clients based in British Columbia. We are proud to have been chosen as one of and . These national and provincial competitions recognize employers who offer exceptional workplaces for their employees.The Technology Specialist Co-op/Intern will work within our Technology Department. This is a great opportunity for you to learn and apply your knowledge to support BCI users with their technology needs and assist with technology improvement initiatives driven by the Technology Service Desk team.Students from any technology-related program can thrive in this role – whether you're studying Computer Science, Information Technology, Information Systems, Network Administration, or other tech-focused disciplines. Our Service Desk provides broad exposure to enterprise IT environments and business technology, making it valuable for various career paths in the tech industry. We encourage applicants to consider how this experience can complement their specific educational focus and long-term career goals.WHO YOU WILL WORK WITHThe Technology department is responsible for developing technology solutions that contribute to the achievement of BCI's mission and long-term goals. The department manages the corporation's business applications and information technology infrastructure, providing support to a large group of financial professionals. The department is also responsible for authoring technology-related directives and conducting disaster recovery planning to minimize risk to the corporation's delivery of investment services.WHAT YOU WILL BE DOING Provide first-level technical support to BCI employees through our Service Desk ticketing system, handling in-person visits, phone calls, and remote support sessionsTroubleshoot hardware and software issues for end users, including workstations, laptops, and mobile devicesAssist with account management tasks including password resets, permissions, and access requestsHelp with file and folder access management and assist users with network resource accessAssist with review and management software packaging, policies, printers, and patch management.Receive comprehensive training through our graduated access framework, which empowers co-op students to perform the same meaningful work as our full-time Service Desk SpecialistsShadow experienced Service Desk Specialists to learn specialized technology tools such as Active Directory, Intune, NTFS File Access management, BitLocker Administration, PaperCut, vSphere, and PowerShell scriptingParticipate in knowledge-sharing sessions to build understanding of enterprise IT environmentsAssist with documentation of technical solutions and procedures for the knowledge baseCollaborate with the Technology Service Desk Team on day-to-day operationsREQUIRED SKILLSEnrollment or recent completion (within one year) in a university or college program relating to Information TechnologyAbility to work effectively in a fast-paced, multi-project environment with multiple stakeholdersExcellent communication skills with the ability to ask effective questions that quickly identify the root of an issueStrong ability to set clear expectations and communicate timelines to users in a professional mannerWillingness to step out of your comfort zone and embrace new challenges with a positive, can-do attitudeStrong research skills and ability to quickly learn new concepts to solve unfamiliar technical problemsExcellent interpersonal skills with a customer-service focus and strong problem-solving abilitiesAbility to work with both technical and non-technical stakeholder groupsStrong written communication skills and the ability to develop clear documentationUnderstanding the importance of writing procedures to guide a specific set of steps for end usersBENEFICIAL SKILLS (NOT REQUIRED)Basic knowledge of incident management and customer service processesBaseline understanding of MS Windows, Active Directory and Azure infrastructuresStrong Office 365 skillsAbility to use Excel, PowerPoint, Word, and OutlookExperience with ServiceNow and JIRAExperience with technical troubleshooting and problem resolutionKnowledge of enterprise IT environments and support practicesExperience with Intune, SCCM, printer management, software packaging, and patch managementWHAT WE OFFERExcellent career development and training by helping the candidate to understand the tools, the data and the methodologies applied by BCI Technology Department to support enterprise level technology and practice industry standardOpportunity to collaborate with technology staff across various disciplines (cloud, security, network, application development) providing amazing exposure to different IT specialtiesWork with a dynamic team in a fast-paced environmentThe development of real-world skills at one of the largest institutional investors in CanadaExposure to some of the most talented, approachable, and inspiring people in the industryThe ability to opt-in for access to Dialogue, a user-friendly app that offers virtual primary care, employee and family services, and mental health supportsTime to connect with other Co-ops/Interns at BCI -- build your network and shared learning2 paid days per year for volunteeringCompetitive pay:$2,330.00 gross bi-weekly or $2,155.00 gross bi-weekly + vacation leave paid based on 6% of salary ($2,330.00 gross biweekly for those with (or working towards) a graduate degree and $2,155.00 gross biweekly for those with (or working towards) an undergraduate degree, diploma, or certificate)Travel: if coming to Victoria for this work term, BCI will provide a fixed-rate travel allowance based on your locationTHE DETAILS Work term: Summer 2026 (May to August)Department: TechnologyOffice Location: 750 Pandora Avenue, Victoria, BCSpend your off hours exploring beautiful Victoria and Vancouver IslandAll co-ops/internships will need to be completed in person at our Victoria office with the option to work one day per week from home. Please note, some positions are not eligible for hybrid work. HOW