Director, Quality

Job Description Director, Quality & Patient Safety and Experience, FT (J1225-0581) Company Bio North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community.North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career Position Summary Director, Quality & Patient Safety and ExperienceIn this role, your goal is to lead and develop the quality framework, governance model, and methodologies that will support our 2025–2035 Strategic Plan and strengthen NYGH’s position as a leader in quality and patient experience. Delivering personalized and compassionate care and experience for our patients, residents and families is a key strategic priority at NYG. As Director, you will have a unique opportunity to shape our quality, patient safety and patient experience strategy by building strong relationships and fostering personalized experiences across all levels and areas of the Hospital. You will achieve this by being a collaborative, influential, and experienced healthcare leader with a passion for improving quality across the continuum of care, consistent with our value of exceptional, people-centred Quality Care. A strategic thinker, you apply innovative approaches to designing services that improve patient safety and personalized experiences. You will work closely with leaders, staff, physicians, learners, patient and family advisors, and community partners across all hospital sites.You will play a key leadership role in cultivating an environment and culture that advances safety, quality, innovation, improvement, and overall performance. You will be primarily responsible for guiding organizational activities related to Accreditation Canada, Health Quality Improvement Plans, People-Centred Care, Patient Experience Partners, and associated policies and procedures. A strong collaborator, you establish effective partnerships and work across the organization to motivate others and deliver measurable results. You bring excellent analytical and problem-solving skills and can navigate challenging situations where information is limited, complex, or ambiguous.This position supports the Hospital’s academic mandate by advancing care through teaching and learning and transforming care through research and innovation. It also contributes to the shared responsibility of ensuring that health and safety policies are followed to maintain a healthy environment for staff, physicians, volunteers, learners, patients, and families.Knowledge and experience working with system partners such as Accreditation Canada, Ontario Health, Ontario Health Teams, the Centre for Quality Improvement and Patient Safety (CQUIPS), the Institute for Health Policy, Management and Evaluation at the University of Toronto, and related Toronto Academic Health Science Network tables and groups are valuable assets. On a practical level, you will • Lead and oversee patient safety, quality planning, patient experience and improvement initiatives that promote patient- and client-centred care across all sites.• Leads NYG’s processes for identifying and debriefing serious safety events by maintaining the corporate infrastructure, defining and monitoring the NYG and site Serious Safety Event Rate, and overseeing safety initiatives aligned with the organization’s safety and quality priorities.• Develops, implements, manages and reviews short and long-term plans which are in alignment with NYG’s goals and strategies, including annual Quality Improvement Plans• Oversee the quality, safety, and patient experience portfolio, promoting an organizational culture of ongoing improvement and coordinated performance systems.• Design, Develop and deliver programs that will transform the patient and family experience, and will drive NYG’s people-centred care work across the organization.• Implement proactive quality improvement frameworks to support clinical programs in information sharing, risk mitigation, and intervention.• Collaborate across departments to ensure compliance with accreditation, regulatory, and quality standards.• Provides leadership in the development and identification of key success factors and performance indicators for quality, patient safety initiatives, and Hospital-acquired conditions, to track and report progress in line with organizational and strategic goals.• Mentor and coach leaders and staff in quality improvement methodologies• Maintain accountability for the Accreditation Canada process, including preparing all sites and programs to meet standards• Build relationships with external partners and committees focused on quality and people-centred care.• Work with internal teams and external interest-holders to promote quality initiatives, share research, and lead system-wide improvements. Qualifications • Master’s degree in Health Administration, Quality, or a healthcare-related field.• Certified Health Executive (CHE) is an asset.• Minimum five (5) years' progressive experience leading and coaching continuous improvement, process re-engineering, design thinking, and organizational improvement.• Experience with Accreditation Canada and audits in a hospital setting is required.• Certification in a recognized quality improvement program (e.g., Six Sigma, Lean, CPHQ) preferred.• Experience in publishing academic papers is an asset.• Experience in developing, implementing, and evaluating service delivery, leading major service integration and change, or equivalent.• Strong leadership, interpersonal, and conceptual skills.• Demonstrated knowledge of healthcare quality, performance improvement, regulatory requirements, clinical quality guidelines, compliance, and policy development.• Strong data analysis, quality reporting, written communication, presentation, and interpersonal skills.• Excellent at multi-tasking, time management, organizational skills, and critical thinking.• Self-directed with the ability to manage multiple interest-holders and competing priorities; effective working both independently and in teams.• Proficient in Microsoft applications (Word, Excel, Outlook).• A good work and attendance record is required.• Professional behaviour meeting regulatory college/association standards and NYG policies. What We Offer Working at NYG means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a full-Time Regular Position, 75 hours bi-weekly, in the Patient Experience and Quality Department. We offer a highly competitive total compensation package that includes benefits, pension, and vacation.If you were searching for more reasons to consider joining the wonderful team at NYG, check out some features of our Total Rewards package by visiting nygh.on.ca#LI-BR1