Assistant Service Manager

22 hours ago

Sherwood Park, Canada Groundworks Full time

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.Join us and lay the foundation for your success. Apply todayGroundworks is seeking a talented Assistant Service Manager to join our tribe in Edmonton, AB The Assistant Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Assistant Service Managers should be able to achieve excellent customer service at all times.Duties and responsibilitiesDevelop and lead effective weekly trainingsEvaluate field performance and deliver feedback in a 1:1 settingCreate and implement effective development and disciplinary plansLearn all aspects of the Service Managers Day to day responsibilitiesOther duties as assigned.It is an essential function of this job that the employee regularly and reliably reports to work on time each working dayMinimum RequirementsHigh school diploma or GED.Knowledge of terminology, methods and best practices used in the foundation repairProven experience in Service and/or customer serviceQualificationsSuccessfully proven KPIs as a Certified Field Inspector or Service TechnicianProficiency in Excel and other data management tools.Proven experience in Service and/or customer service.Proficient in all Microsoft Office applications.The ability to work in a fast-paced environment.Excellent problem-solving skills.Strong management and leadership skills.Effective communication skills.Exceptional customer service skills.Working conditionsWill work in an office setting but will occasionally be required to travel to work sites or construction branch locations, where the employee will visit with customers and employees to ensure quality of sales. S/he may be exposed to loud noise level as well as fumes or airborne particles, moving mechanical parts and vibration. The position works near moving mechanical parts and in outside conditions that include inclement weather, heat and humidity, and exposure to dust and asphalt.RequirementsFull-timeOnsite: 1919 84 Ave, Edmonton AB T6P 1K1, CanadaWhat we Provide:Competitive PayEmployee Company Ownership OpportunitiesIndustry Leading Training ProgramsLeadership Development and Career Growth TracksComprehensive and Affordable Benefits PackageTop Workplace with Award Winning Culture

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