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Team Lead, Client Care, Crowfoot Animal Hospital, Calgary, AB
2 weeks ago
Team Lead, Client Care
Location: Calgary, AB
Crowfoot Animal Hospital is welcoming a full-time, Client Care Team Lead for a talented group of Client Care Specialists. You will be passionate about providing leadership to your immediate team members, ensuring the team is working in harmony to deliver a high level of client service to our pet owners. The role will require strong organizational and administrative skills to meet hospital goals.
Key responsibilities and attributes for this role are:
Experience working in a medical office (human or companion animal)
Administrative skills: overseeing 4 - 5 Client Care staff, medical record management, filing, reporting and coordinating office services (equipment/supplies/forms/procedures)
Training: new hire training, client service training, administrative process training and additional training as required for Client Care team.
Leadership skills: acts in ways to develop trust and team connectivity with active coaching, team development and behavior modelling; create a culture of teamwork, development, communication, respect and open-mindedness
Exceptional interpersonal skills in working with your colleagues, pet parents and community: create/support best practices in client engagements, internal communication, and client care procedures; displays sound judgement in proactively addressing issues for the best possible client and patient experience
Assisting veterinary staff with various tasks and treatments when required
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
Scheduling appointments
Schedule: This position requires flexibility to work a variety of shifts and a rotating work schedule including: days, evenings, and weekends
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you
VCA Canada Student Loan RRSP Program – Ask us more
Competitive wages and benefits
Annual uniform allowance
Exceptional career development: there is room to grow here
RRSP Employer 5 % Match Program – saving for your future just got easier
Extensive online anytime-anywhere access to journals and textbooks
Employee Assistance Program to support your health and wellbeing
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps
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