After-sales director

Our client, a large company specializing in heavy equipment and snow removal, is looking for an After-Sales Operations Manager - Parts and Service for its Laval location. This strategic role is essential and aims to replace an individual whose probation period was not conclusive, hence the urgency to find an independent, results-oriented leader before the peak season.The ideal candidate must have non-negotiable expertise in spare parts/replacement parts management and be bilingual (French/English). This mid-level manager will need to be hands-on, interact with a unionized team, and focus on process improvement and proactive customer service. If you have a long-term vision and a strategic profile in supply chain and service management, this challenge is for youAdvantagesBenefits and compensation: Annual salary: $90,000 to $100,000 (maximum)Insurance: 50% health and drug coverage after 3 months; dental insurance after 1 yearVacation: 3 weeks standard, 4 weeks negotiable depending on experience.Work Environment: On-site position in Laval (40 hours/week, daytime schedule) - from 7am to 4 pm.Opportunity: Highly autonomous role where initiative and proposals are encouraged by a manager who does not micromanage.ResponsibilitiesKey responsibilities: The After-Sales Operations Manager - Parts and Service will be responsible for:Providing proactive customer service, which is particularly crucial during the winter season (must be in the field, contacting customers, not just reacting to issues).Managing the supply chain and inventory of spare parts, including purchasing, distribution, tracking, and pricing.Supervising a small unionized team of mechanics and parts clerks, and providing the strategic support and leadership necessary for this team.Analyze, create, and implement new Key Performance Indicators (KPIs) to evaluate the team and improve the efficiency of operational processes.Manage deadlines and inventory to respond to customers regarding parts availability and tracking.QualificationsKey qualifications for this role: Experience: Minimum of 7 to 10 years in a leadership role, ideally in after-sales service or the heavy equipment or automotive sector.Parts expertise: Experience in spare parts management – NON-NEGOTIABLE CRITERION.Bilingualism: Fluent bilingual (English/French) at a professional level – NON-NEGOTIABLE REQUIREMENT. Most clients are out of Quebec. Qualities: Analytical, quick, independent, with a collaborative approach and able to interact easily with technicians on the floor without looking down on them.SummaryApplication InstructionsInterviews will be held during the week of December 15 for a mid-January start date.Please submit your application and resume directly to: Elisabeth Parent elisabeth.parent@randstad.caA referral bonus may be offered for any referred candidate who fits the profile and is hired. Feel free to share this opportunity with your networkRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.