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Customer Solutions Specialist
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Customer Solutions Specialist-26000190DescriptionLinde Gas & Equipment Inc.Customer Solutions SpecialistLocation: Houston, TXLinde Gas & Equipment Inc. is seeking a Customer Solutions Specialist. This role will provide excellent customer service in our Customer Excellence Center taking ownership of, and resolving, customer inquiries.What we offer youCompetitive payComprehensive benefit plan (medical, dental, vision and more)401(k) Retirement Savings PlanPaid time off (vacation, holidays, PTO)Employee Discount ProgramsCareer growth opportunitiesAdditional compensation may vary depending on the position and organizational levelPay Range: - per hour, depending on experience. What you will be doing:You will deliver outstanding service and ensure our customers have a great experienceMaintain relationships with customers and sales staff by addressing incoming calls, processing sales orders, confirming shipments, resolving order & service issuesManage procurement, delivery schedules, and inventory trackingYou will use business software systems to retrieve customer information, verify inventory levels and process ordersVerifies customer credit status and completes necessary paperwork to issue credits or debitsSuggests additional and alternative products and services following established pricing guidelines to meet customer needs,Work effectively in cross-functional teams and foster a culture of teamwork and open communication to achieve shared goalsOther duties as assignedQualificationsWhat makes you great:High School Diploma or GED required, Associates degree or equivalent experience preferred2 – 4 years of customer service or in store sales experience requiredKnowledge of specialty gas, industrial gas, medical gas and welding related products preferredQuick to learn, adaptable, and has the ability to apply new skills to help the organization succeedStrong computer skills, including Microsoft applications and OutlookStrong verbal and written communication skillsDemonstrated ability to work independently and be self-motivatedAbility to work flexible hoursUpholds high standards of honesty and integrityDemonstrates personal ownership for safety and actively contributes to a strong safety cultureContributes to a positive work environment where differences are valued and supportedStrives for personal achievement and helps others attain resultsEnsures accountability through collaboration and interpersonal skillsWhy you will enjoy working with us:Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet., please visit our website.
