Drop-in Support Worker

10 hours ago

Winnipeg, Canada 1 JustCity Full time

POSITION TYPE TERM (1 Year), FULL-TIMEJob PurposeThe Drop-In Support Worker is an essential part of 1JustCity’s team, working closely with staff and volunteers to support drop-in programs and community services. This role helps participants discover and access various services and resources, supports drop-in activities, registers guests, greets visitors, and ensures a safe and welcoming environment for all. Responsibilities Greet guests, complete intake and registration, and provide information about1JustCity programs and services Support daily drop-in activities such as movies, bingo, and other community programs Monitor safety and well-being of participants and respond to any incidents or emergencies Assist with program preparation, clean-up, and maintenance of common areas Help with donation management including sorting, tracking, and distribution of food and supplies Maintain accurate records, including daily logs, incident reports, and program statistics Collaborate with staff and volunteers to ensure smooth operation of drop-in services and community programs Support guests in accessing external services such as health cards, food banks, and other community resources Participate in ongoing safety training and professional development Work closely with staff and volunteers to support programs and ensure a safe, welcoming environment for all Essential Skills and Experience Experience supporting diverse communities and working directly with individuals facing various challenges Familiarity with practical harm reduction strategies and tools used to promote safety and well-being Ability to approach interactions from a trauma-informed and respectful perspective, ensuring participants feel heard and supported Understanding of local services and resources for people navigating poverty, unstable housing, mental health issues, substance use, and experiences of violence Ability to build positive, respectful relationships with guests, volunteers, and staff Ability to respond calmly and effectively to challenging or emergency situations Experience using Microsoft Outlook, Word, Excel, Access, or other database programs Ability to work independently and collaboratively as part of a team Flexibility and adaptability in a fast-paced environment Maintain professional boundaries and a non-judgmental attitude Education and Qualifications Post-secondary education in a relevant social services field or equivalent experience preferred ASIST Suicide Prevention, CPR/First Aid, Non-Violent Conflict Management/Crisis Intervention, Naloxone administration, and Food Handlers Certificate Requirements Criminal record check and child abuse registry is required due to the nature of the position Working Conditions Full-time, 40 hours per week; may include occasional evening or weekend shifts Fast-paced, close-contact environment with staff, volunteers, and vulnerable community members Exposure to crisis situations, conflict, mental health emergencies, and sharps Some physical work including lifting, bending, and navigating stairs

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