Support Engineer II

Job#: 3010381 Job Description: SUPPORT ENGINEER IIJoin a trailblazing global company renowned for its groundbreaking products and services that revolutionize the way people live and work. We are dedicated to delighting our customers and making their lives easier through innovative solutions. Be part of our dynamic team and help shape the future with cutting-edge ideas, products, and services that make a real impact.The Support Engineer II serves as the first point of contact for technical support requests from corporate employees. This role is ideal for professionals with a strong background in help desk support across Windows, Mac, and Linux environments. The position is fully onsite and requires flexibility in scheduling, including potential weekend and holiday shifts. It offers exposure to a large-scale tech organization and the opportunity to support diverse business functions.Terms3-month contract, with possibility for extensionMonday to Friday, 8am - 5pm (1-hour lunch)Onsite in Vancouver, BCResponsibilitiesProvide technical support to corporate employees via chat, phone, email, and ticketing systems.Diagnose and troubleshoot end-user computing issues across Windows, Mac, and Linux platforms.Document customer interactions accurately and thoroughly.Communicate repair needs and ensure customer satisfaction with completed work.Follow standard operating procedures and utilize knowledge management systems.Maintain current knowledge of relevant policies and procedures.Assist in triaging and escalating system or network outages.Support teleconferencing systems and AV presentation equipment.Adhere to assigned shift schedules and maintain high productivity and quality standards.Must-havesMinimum 2 years of experience supporting Windows, Mac, and Linux operating systems in a corporate setting.Minimum 3 years of experience in a help desk or desk-side support environment.High school diploma or equivalent.Associate degree in Computer Science or related field, or equivalent experience.Strong verbal communication skills with the ability to interact with both technical and non-technical staff.Ability to work independently and collaboratively.Commitment to quality and strong multi-tasking abilities.Nice-to-havesBachelor’s degree in Computer Science or IT-related field.Microsoft certifications such as MCSE or MCITP (Active Directory).Advanced Linux systems administration skills.Strong troubleshooting capabilities for complex systems.Ability to simplify and explain complex IT concepts.ITIL Foundation Certification.EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.