Service Coordinator

Company Overview: At Carmichael Engineering, we pride ourselves on being a leading provider of comprehensive mechanical and HVAC solutions across Canada. With over 100 years of experience, we have established ourselves as industry experts in delivering innovative and sustainable solutions to our diverse clientele. Founded in 1922, Carmichael Engineering has grown from a small family-owned business into a trusted national brand with a presence in major cities and communities throughout Canada. Our rich history is built on a foundation of integrity, professionalism, and a commitment to excellence in everything we do. Carmichael Engineering offers a comprehensive range of mechanical and HVAC services tailored to meet the unique needs of our clients. Please note this is an on-site role. Monday to Friday 8:00am-5:00pm Salary range: $65,000 - $72,000 Responsibilities: Service Operations & Work Order Management Monitor and follow up on open work orders to ensure timely completion, closure, and readiness for billing. Maintain accurate and organized service records, ensuring all documentation is correctly entered into internal systems. Support company service goals by meeting performance targets related to work order completion and billing timelines. Oversee daily service operations, including outstanding work orders and preventative maintenance schedules, to anticipate and resolve delays. Coordinate with service technicians and the Service Manager to allocate resources efficiently and maintain workflow continuity. Dispatching & Technician Support Dispatch service technicians with complete and accurate job details. Provide ongoing updates and support to technicians throughout the service process. Process and verify payroll hours for service technicians, ensuring accuracy and timely submission. Customer Service & Communication Respond promptly and professionally to customer inquiries, addressing concerns and resolving service needs. Enter customer data and service call information into internal software and generate work orders as required. Vendor Coordination & Procurement Collaborate with internal departments and external suppliers to support timely service delivery. Issue purchase orders when necessary and ensure smooth coordination with vendors. Manage office inventory by monitoring supply levels, placing orders, and coordinating vendor interactions. Administrative & Office Management Perform general office administrative duties, including data entry, filing, document management, and correspondence. Maintain organized workspaces and support the upkeep of office equipment and supplies. Assist with office operations such as scheduling, reporting, and workflow coordination. Participate in cross-training or perform other duties as assigned to support departmental and organizational needs. Required skills and experience: A minimum of 2-3 years of experience in a similar role, preferably in a service company with mobile technicians. A college diploma preferably in a discipline related to business management, administration, or operations management. Have a "technical mind". (Knowledge of HVAC systems is an asset) Excellent oral and written communication skills in English  Work with computer tools. Enjoy working independently and demonstrate resourcefulness. What We Offer: Competitive Starting Pay Comprehensive Benefits: Medical/Dental/Vision/Travel Insurance Life Insurance Pension plan paid fully by us. Vacation Paid Time Off Short-Term and Long-Term Disability Employee Family Assistance Program paid by us. Health and Safety is a core paramount value of Carmichael Engineering. Given the importance of keeping one another safe, you are expected to always comply with our Health and safety policies and client Health and Safety policies when working at client locations. Carmichael Engineering welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates participating in all aspects of the selection process.