Deskside Technician

Job DescriptionStaffinity is hiring a Deskside Technician for a full-time, permanent position in Sudbury, Ontario. The base salary range is 51-70k DOE. This role is primarily based on-site, with periodic travel (up to approximately 150 km) to nearby locations for technical support coverage. The ideal candidate will have 2+ years of help desk, ticketing and logging experinece. Will understand how to prirotize by urgency and impact on the business and will be comfortable communicating with all levels of the organization.ResponsibilitiesInstall, configure, and maintain desktops, laptops, mobile devices, and associated software for end usersDeliver responsive technical assistance and user training as requiredDocument and update setup procedures, network diagrams, and standard operating processesManage and resolve service tickets escalated from Tier 1 support, ensuring timely follow-up and clear communicationSupport end-user telephony systems, including hardware setup and software accessOversee onboarding and offboarding processes related to devices, credentials, and communications toolsDiagnose and resolve hardware, software, and network issues across multiple platformsTrack and maintain computer inventory and assist with surplus or replacement cyclesProvide upkeep and troubleshooting for video conferencing and related collaboration equipmentParticipate in testing and deployment of new applications, patches, and systemsMaintain a high standard of customer service, with consistent, courteous, and effective communicationConduct root-cause analysis and implement sustainable fixes for recurring problemsMeet established service-level expectations and contribute to team performance targetsQualificationsPost-secondary education in Computer Science, Information Technology, or a related discipline, or equivalent professional experienceDemonstrated ability to manage ticket queues and document incidents with accuracy and completenessStrong written and verbal communication skills in EnglishProven time management and prioritization capabilities in a fast-paced environmentSelf-motivated, collaborative, and able to work independently when neededExperience with remote support tools, incident management systems, and Microsoft 365 productivity suitesFamiliarity with Azure environments or telephony administration tools (e.g., Finesse) considered an assetCustomer-focused approach with a professional, service-oriented attitudeValid driver’s license preferredLet’s TalkIf you’re passionate about hands-on IT work, thrive in a collaborative environment, and want to join a company that values initiative and professionalism, we’d love to hear from you.