Help Desk Technician

1 day ago

Greater Sudbury, Canada Rock Solid Computer Services Full time

Rock Solid Computer Services is a busy Managed I.T. Services company that has continues to grow. Rock Solid provides fully managed I.T. services to a growing number of organizations in Sudbury and around the North.

Use your I.T. skills to enhance the productivity and reliability of our clients’ businesses as part of the Rock Solid team hive-mind

We are looking for a helpdesk technician that will also provide on-site, deskside support and is laser-focused on client success and productivity with exceptional communication skills, a personable demeanor, and a strong sense of humour.

With a minimum of 3 years of I.T. support experience, preferably working as a consultant with multiple clients, you will support our clients with their day-to-day I.T. needs.

Strong knowledge of Microsoft Windows and Microsoft Office suite products is required and PowerShell, and Microsoft 365 are valuable assets.

Additionally, you will be helping maintain and diagnose network issues for our small/medium-sized business as well as helping with printers, scanners, and other network devices normally found in a small/medium-sized business.

Support is provided both remotely and on-site using a suite of RMM and PSA tools.

Everything you need to work will be provided including a laptop, three monitors, webcam, desk, and mobile phone.

At times you will be required to visit client sites where business casual attire is required.

You must be eager, no, hungry, to learn and to impart your knowledge with others; peers and clients alike. The Rock Solid team thrives on a hive mind that is open to new and exciting ways to improve the productivity and reliability of our clients along with the efficiency of our team.

A solid familiarity with pop culture, especially with all things Sci-Fi related, is also beneficial.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

COVID-19 considerations:
Most of our staff work primarily from home and go to client sites only when it is unavoidable. To help with the introduction to our workflows, you will work primarily from our office where desks are well separated and social distancing & masks are required

**Experience**:

- I.T. Support: 3 years (preferred)

Work Location: One location

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