Outside Account Manager

6 days ago


Sarnia, Canada EMCO Corporation Full time

Job DescriptionAs an Outside Account Manager, you will develop lasting, ethical customer relationships to maximize the profitable sales for each customer in an effort to grow profit sharing at the Profit Centre. You will become an integral part of each account, understanding the customer’s business and needs, ensuring our role as their primary supplier.Additional duties will include:Visit customer offices, shops, and job sites to assess the customer’s business, understand their needs and to develop and maintain strong relationships in order to generate and close profitable salesProspect and identify new customers and alert the Profit Centre Manager and Credit Team of viable prospectsLead and own the sales process including producing sales call reports, territory planning and growth targetsAnalyze customer data, develop, and execute strategies to profitably grow market share while meeting and exceeding targets set at the Profit CentreProcess orders, quotes, job packages and any other sales functions requiredInvestigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customer’s expectations and benefits of the Profit CentreWork with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer’s business that might affect the credit standingDevelop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventionsUnderstand and follow all safety regulations at all customer locations as well as at the Profit CentreSupport the Customer Service Representatives and all Profit Centre activities as part of the Profit Centre teamQualificationsCollege and/or University degree, or equivalent relevant work experienceA minimum of 2 years of experience with customer service or counter salesValid driver’s license with a clean driver’s abstractProficient in the use of Microsoft Office softwareOutstanding customer service and verbal communication skillsDriven to continually identify and pursue new customers and to profitably increase market share of each assigned customerAbility to gain comprehensive knowledge of product and value-added servicesExcellent relationship building skills with customers, vendors, and teammatesAble to work independently with minimal supervision while maintaining tight deadlines with multiple projectsAbility to learn and operate the applicable software system used to process ordersIntermediate math skills · Able to learn how to operate material handling equipmentPreferred Skills:Previous experience with or knowledge of industrial pipe, valve, and fitting products sold at the Profit CentreAdditional InformationSalary Range: $12,345



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