HR Coordinator

The opportunityAre you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.The North American Human Resources Contact Center AskHR Team has a career opportunity for a customer service-oriented individual to join our collaborative and dynamic team. In the HR Coordinator role, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to internal and external inquiries. As our ideal candidate, your talent is your ability to communicate effectively with people; you are a quick learner with a high energy level and a desire to be part of a dynamic, service-oriented team.Position Responsibilities: HR Operations Admin Support Individual Responsibilities:Supports AskHR Contact CentreResponsible for providing prompt and accurate responses to employees and third parties in a clear, consistent and professional mannerManage sensitive and confidential informationComplete employee and third party requests generating outputs: faxes, EV letters, file requests, tax & pay statement requests, etc.Consolidate employee records, manager files, payroll files (paper & electronic), etc. Miscellaneous Admin tasksRequired Qualifications:High-comfort working in a fast-paced, high-volume, and ever-changing environmentExcellent organizational & time management skillsAttention to detail, accuracy, efficiency and ability to handle multiple prioritiesAbility to be resourceful, strong research skillsAbility to multi-task, prioritize and meet timelinesAbility to handle sensitive and complex informationHigh level of professionalism in interaction with customersExcellent verbal & written communication skills in English is requiredSolid team playerHR Experience PreferredWhen you join our team:We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary LocationWaterloo, OntarioWorking ArrangementHybridSalary range is expected to be between$39,225.00 CAD - $65,375.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.