Technical Support Specialist L1

5 days ago

Winnipeg, Canada Terracor Business Solutions Full time

We are seeking a highly motivated and customer-focusedTechnical Support Specialist (L1) to join our growing Customer Success team. You will be the first point of contact and a trusted partner to our clients, ensuring they get the most out of our cutting-edge, ERP-integrated B2B e-commerce platform.This is a fully remote position, open to candidates across Canada, with a preference for applicants based in the Winnipeg area.We are looking for someone who is genuinely excited to partner with customers to untangle technical challenges. If you have a passion for investigation and problem-solving, but your true motivation is seeing a client successfully served, you're the right fit.What You'll DoAs a Technical Support Specialist, your focus will be on resolving customer issues quickly and efficiently, contributing directly to client satisfaction and retention. Your responsibilities will include:Front-line support: Act as the first point of contact, managing inbound support requests through email and phone with an emphasis on empathy and speed.Technical investigation & resolution: Dive into complex issues, which may include reviewing system logs, interpretingerror messages, and performing basic SQL queries to diagnose and resolve platform issues, ensuring the client is kept informed every step of the way.Configuration: Execute customer-requested changes and perform routine platform configuration and account maintenance.Knowledge sharing: Guide clients to appropriate self-help resources and documentation, and contribute to the expansion of our internal and external knowledge base.Client training: Deliver engaging virtual training sessions for clients on platform usage, features, and best practices.Escalation: Accurately document and escalate complex issues to L2/development when necessary.RequirementsWhat We're Looking ForProven experience in a customer-service role. Technical support or help desk preferredCustomer obsessed with a desire to engage directly with clients, turning potentially frustrating technical issues into positive problem-solving experiences.Software aptitude with the ability to learn new interfaces, read documentation and explore systemsAbility to read and interpret technical logs and error messages is required. Familiarity with ERP systems and basic database concepts (e.g., SQL queries) is a strong asset.Exceptional written and verbal communication skills, with an ability to simplify complex technical topics for non-technical users.Highly organized, proactive, and able to manage a queue of incoming support requests efficiently.Nice to HavesPrevious experience reading and interpreting error logsBasic SQL knowledge regarding selects, sub queries and joinsFamiliarity with HTML, Javascript, PHP or PythonUnderstanding of ERP systems and e-commerce platformsBenefitsWe believe in rewarding performance and offering a sustainable work-life balance.Starting Annual Compensation: $40,000 CADProfit Sharing: All employees in good standing are eligible to participate in our company profit-sharing program.Time Off: 2 weeks paid vacation to start, plus statutory holidays.Comprehensive Benefits: Access to our full employee benefits package, including Medical, Dental, Life Insurance, and other perks.Why Join Us?You'll be part of a collaborative Customer Success team that is essential to our company's mission. This role offers excellent potential for growth into L2 support, implementation, or technical account management.

  • Technical Support Specialist L1

    1 hour ago

    Winnipeg, Manitoba, Canada Terracor Business Solutions Full time $40,000 - $80,000 per year

    We are seeking a highly motivated and customer-focusedTechnical Support Specialist (L1) to join our growing Customer Success team. You will be the first point of contact and a trusted partner to our clients, ensuring they get the most out of our cutting-edge, ERP-integrated B2B e-commerce platform.This is a fully remote position, open to candidates across...

  • Remote L1 Technical Support — ERP/e‑commerce

    1 week ago

    Winnipeg, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Terracor Business Solutions Full time

    A growing tech company is seeking a Technical Support Specialist (L1) to provide remote support across Canada. You will be the first point of contact for clients, diagnosing technical issues and providing solutions. A passion for customer service and technical problem-solving is crucial. The role includes client training and knowledge sharing, with a...

  • Remote L1 Tech Support for ERP

    4 weeks ago

    Winnipeg, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Terracor Business Solutions Full time

    A growing technology company is seeking a customer-focused Technical Support Specialist (L1) to provide front-line assistance and resolve client issues using our B2B e-commerce platform. This fully remote role is open to candidates across Canada, with a preference for those in Winnipeg. Candidates should have a passion for problem-solving, strong...

  • Home Support Worker

    2 weeks ago

    Winnipeg, Canada Pan Am Clinic Full time

    **Requisition ID**: 368809 **Position Number**: 20075586 **Posting End Date**: October 30, 2024 **City**: Winnipeg **Employer**: Winnipeg Regional Health Authority **Site**: WRHA Community Health Services - Access St. Boniface **Department / Unit**: L1 St. Vital Team **Job Stream**: Clinical Support **Union**: CUPE **Anticipated Start Date**: ASAP **FTE**:...

  • Technical Support Specialist

    1 week ago

    Winnipeg, Canada Vidir Full time

    **Vidir Solutions Inc., Elevating Careers and Community** “We rise by lifting others” - Robert Ingersol What makes a Vidir Hero? Someone who serves others, acts with integrity, keeps others safe, and uses their powers to elevate others. Our team at Vidir is made up of individuals who help others do what they do best. Whether that’s creating a perfect...

  • Technical Support Specialist

    2 weeks ago

    Winnipeg, Canada Telexperts Full time

    The Technical Support Specialist will proactively monitor and maintain client computer infrastructure and remediate issues as appropriate; recommend solutions to meet client business needs; provide end-user training; and work with vendors and support staff to solve issues and implement technology projects. **Responsibilities**: - Provide solutions to...

  • Technical Field Support Specialist

    1 week ago

    Winnipeg, Canada Wallace and Wallace Fences Full time

    **About the Company** Wallace and Wallace is a leading provider of cutting-edge security products that safeguard people and property. We are focused on delivering superior performance to our customers with high-quality gates and security systems. As our business continues to grow, we are now seeking a **Technical Field Support Specialist** to join our...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Bloom Equity Partners Management, LLC Full time

    Technical Support Specialist Location: Remote (preferably Canada)Department: Customer Support About Us Soutron Global is a B2B SaaS company transforming how archives, libraries, cultural institutions, and corporate enterprises manage information, objects, and digital collections at the very heart of their organizations. Our solutions empower organizations...

  • Technical Support Specialist

    4 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Bloom Equity Partners Full time

    About UsSoutron Global is a B2B SaaS company that transforms how archives, libraries, cultural institutions, and corporate enterprises manage information, objects, and digital collections at the core of their organizations. Our solutions empower organizations across industries to preserve history, unlock knowledge, and drive meaningful impact.LocationRemote...

  • Technical Specialist

    2 weeks ago

    Winnipeg, Canada Dynacare Full time

    **JOB **SUMMARY** The **technical specialist** will work at our Winnipeg location to complement the duties of the Scientific Director by supporting test design and development (including laboratory developed tests), evaluation, validation, and verification. The employee will also assist in the implementation of new products and services into the routine...