Sr. Customer Success Manager

5 days ago

Canada Visier, Inc Full time

Visier is the leader in people analytics and we believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way that organisations make decisions, allowing them to elevate their employees and drive better business outcomes. Embarking on an exciting new chapter in our growth story, we are looking for talented individuals who can help both Visier and our customers grow, evolve and win

At Visier, the mission of the Sr. Customer Success Manager (Sr. CSM) is to drive an exceptional customer experience through-out the post-sales journey. The Sr. CSM is responsible for a portfolio of accounts and leverages product expertise and a practitioner's lens to align account strategy with business outcomes. The Sr. CSM plays an essential role in developing and managing ongoing relationships in order to maintain a high level of client satisfaction and loyalty. By maintaining a proactive focus on product optimization, adoption, and engagement, the Sr. CSM drives outcomes leading to renewals, expansion and advocacy.

As the trusted partner for the customer on use-case, product functionality and talent management best practices, the Sr. CSM collaborates closely with Sales to set outcomes and measurable objectives with the customer and ensures the customer is on track to see maximum value from the Visier solution. Engaging across the customer's organization and internally within Visier, the Sr. CSM "quarterbacks" post-sales customer experiences, including those provided by various cross-functional teams, and proactively identifies opportunities and risks, presenting recommendations and solutions. 

What you'll be doing...

Managing a portfolio of customers and conducting proactive outreach and structured engagement to drive high satisfaction and value realization with their Visier solution In partnership with your aligned sales account executive, building a strategic account plan for each customer, including an overview of their business and technical ecosystem, key people/relationship map, their target outcomes and expected value realization, developing a value-driven implementation plan to connect the adoption of purchased Visier solutions to achieving their business goals  Building a consultative relationship with each customer and working across business and functional units to gain customer insight and build effective partnerships Serving as the primary point of contact within the Customer Excellence Team for your customers, managing and driving the resolution of customer escalations through cross-functional collaboration across Visier Converts ideas into actionable plans to further increase our stickiness within a customers' organization Providing industry insights, guidance, best practices, and recommendations to drive the customer's identified strategic outcomes with their purchased Visier solutions Meeting assigned customer satisfaction and and strategic initiative targets in collaboration with Customer Excellence leadership  Pass initial certification exams, quarterly releases, maintains expert level knowledge of Visier product offerings, configuration options, and has the ability to demonstrate to customers Be willing to take on additional responsibilities as needed

What you'll bring to the table...

Located on the east coast of Canada Fearlessness when it comes to emerging technology adoption, with innate curiosity and the ability to excel at learning new systems, methodologies, and processes quickly Have a partnership mentality, building exceptional relationships with your customers and cross-functionally, going above and beyond to create exceptional customer experiences Actively builds network of relationships and uses network connections to help get things done Entrepreneurial thinking by understanding how the customer fits into the broader marketplace Have strong experience as a Sr. Customer Success Manager / Customer Relationship Manager in a SaaS organization working with enterprise clients, or a combination of experience in customer service, professional services, business consulting, and sales/marketing Proactively identifying or anticipating a need for customers prior to them asking Working knowledge of the sales and renewal cycles Has the ability to manage implementation programs for customers newly onboarding and can manage a value-driven backlog through the customer journey using a shared resource model Understands the relationship between customer team, management and stakeholders Have domain expertise in Human Resources and a good working knowledge of HR information systems and technology, business intelligence, and applied analytics. Communicate in a polished, professional, and authentic way, with the ability to understand your stakeholders and have the ability to adapt communication styles to foster desired outcomes Maintains a calm and focused approach to customers that are overly frustrated Are highly detail-oriented and able to manage multiple initiatives and competing priorities simultaneously Are organized and methodical with excellent follow-up to meet customer expectations and deadlines Enjoy working in a fast-paced, dynamic, and growing organization, adapting to changes in roles and responsibilities Are able to travel up to 15% as required

See the #VisierLife in action

- @visierlife

- https://www.linkedin.com/company/visier-analytics/

Hear what it's like to work Visier

  • Sr. Customer Success Manager, Public Sector

    5 days ago

    remote, canada Trellix Full time

    Customer Success ManagerSenior Customer Success Manager, Public SectorSr. Customer Success Manager, Public SectorSenior Software Development EngineerInside Sales RepresentativeSenior Customer Success Manager (Germany)Enterprise Account ManagerSenior Research Scientist - Network SecuritySenior Software Development EngineerEnterprise Account Manager -...

  • Sr. Manager, Customer Success- Remote

    5 days ago

    Canada Highspot Full time

    What You'll DoProvide Customer Insight. Guide your team to develop relationships with our customers to understand their Highspot experience and synthesize key themes from across the customer base to keep us moving toward the perfect customer experience. Coach the Customer Success team to align product features to customer business goals and objectives. Guide...

  • Customer Success Manager

    3 weeks ago

    Canada Intuitive AI Full time

    Customer Success Manager (CSM) Location: Remote - North America Type: Full-Time At Intuitive AI , we are revolutionizing the way waste is managed through Oscar , an AI-powered solution that enhances waste diversion, customer engagement, and sustainability initiatives . Our technology is deployed in high-traffic venues like airports, stadiums,...

  • Customer Success Manager

    3 weeks ago

    Canada Intuitive AI Full time

    Customer Success Manager (CSM) Location: Remote - North America Type: Full-Time At Intuitive AI , we are revolutionizing the way waste is managed through Oscar , an AI-powered solution that enhances waste diversion, customer engagement, and sustainability initiatives . Our technology is deployed in high-traffic venues like airports, stadiums,...

  • Manager, Customer Success

    2 weeks ago

    Canada GSOFT Full time

    Company Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...

  • Customer Success Manager

    3 weeks ago

    Canada Intuitive AI Full time

    Customer Success Manager (CSM)Location: Remote - North AmericaType: Full-TimeAbout Us:At Intuitive AI, we are revolutionizing the way waste is managed through Oscar, an AI-powered solution that enhances waste diversion, customer engagement, and sustainability initiatives. Our technology is deployed in high-traffic venues like airports, stadiums, corporate...

  • Customer Success Manager

    3 weeks ago

    Canada Intuitive AI Full time

    Customer Success Manager (CSM) Location: Remote - North America Type: Full-Time About Us: At Intuitive AI , we are revolutionizing the way waste is managed through Oscar , an AI-powered solution that enhances waste diversion, customer engagement, and sustainability initiatives . Our technology is deployed in high-traffic venues like airports,...

  • Customer Success Manager

    4 weeks ago

    Canada Property Vista Full time

    Customer Success Manager We’re looking for a relationship builder to help drive customer success and retention at Property Vista. Competitive compensation • Full-Time Salaried • Remote At  Property Vista , we put the  customer at the centre of everything we do . We are passionate about delivering results, taking action, and working as a team to...

  • Customer Success Manager

    4 weeks ago

    Canada Property Vista Full time

    Customer Success Manager We’re looking for a relationship builder to help drive customer success and retention at Property Vista. Competitive compensation • Full-Time Salaried • Remote At  Property Vista , we put the  customer at the centre of everything we do . We are passionate about delivering results, taking action, and working as a team to...

  • Customer Success Manager

    3 weeks ago

    Canada Property Vista Full time

    Customer Success Manager We're looking for a relationship builder to help drive customer success and retention at Property Vista. Competitive compensation • Full-Time Salaried • Remote At  Property Vista , we put the  customer at the centre of everything we do . We are passionate about delivering results, taking action, and working as a team to...

  • Customer Success Manager

    4 weeks ago

    canada Property Vista Full time

    Customer Success ManagerWe’re looking for a relationship builder to help drive customer success and retention at Property Vista.Competitive compensation • Full-Time Salaried • RemoteAt Property Vista, we put the customer at the centre of everything we do. We are passionate about delivering results, taking action, and working as a team to achieve...

  • Customer Success Manager

    4 weeks ago

    canada Property Vista Full time

    Customer Success ManagerWe’re looking for a relationship builder to help drive customer success and retention at Property Vista.Competitive compensation • Full-Time Salaried • RemoteAt Property Vista, we put the customer at the centre of everything we do. We are passionate about delivering results, taking action, and working as a team to achieve...

  • Customer Success Manager

    4 weeks ago

    canada Property Vista Full time

    Customer Success ManagerWe’re looking for a relationship builder to help drive customer success and retention at Property Vista.Competitive compensation • Full-Time Salaried • RemoteAt Property Vista, we put the customer at the centre of everything we do. We are passionate about delivering results, taking action, and working as a team to achieve...

  • Customer Success Manager

    3 weeks ago

    canada Intuitive AI Full time

    Customer Success Manager (CSM)Location: Remote - North AmericaType: Full-TimeAbout Us:At Intuitive AI, we are revolutionizing the way waste is managed through Oscar, an AI-powered solution that enhances waste diversion, customer engagement, and sustainability initiatives. Our technology is deployed in high-traffic venues like airports, stadiums, corporate...

  • Customer Success Manager

    2 weeks ago

    Canada XGEN AI Full time

    The Customer Success Manager plays a critical role in the success of XGen AI and has a direct impact on the results our clients attain when implementing our AI-powered personalization and search services. You are passionate about engaging your clients and building strong relationships, guiding them to use XGen AI's SaaS solutions to drive their eCommerce...

  • Customer Success Manager

    2 weeks ago

    Canada XGEN AI Full time

    The Customer Success Manager plays a critical role in the success of XGen AI and has a direct impact on the results our clients attain when implementing our AI-powered personalization and search services.You are passionate about engaging your clients and building strong relationships, guiding them to use XGen AI's SaaS solutions to drive their eCommerce...

  • Customer Success Manager

    1 week ago

    Canada XGEN AI Full time

    The Customer Success Manager plays a critical role in the success of XGen AI and has a direct impact on the results our clients attain when implementing our AI-powered personalization and search services.You are passionate about engaging your clients and building strong relationships, guiding them to use XGen AI's SaaS solutions to drive their eCommerce...

  • Customer Success Manager

    4 weeks ago

    Canada Apex Systems Full time

    Enterprise Customer Success Manager Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for Customer Success Managers with experience with in store hardware & software experience as well as Project Management experience to place as our client. Start date: Feb 2025 Duration: 6 month...

  • Customer Success Manager

    2 days ago

    Canada FABSTATION Full time

    Who We AreEterio Realties Inc., are the creators of FabStation, a software product that specializes in augmented reality, leveraging BIM models, for the construction industry. If this jargon means something to you or interests you, then read on…What We Are Looking ForWe are looking for a self-motivated Customer Success Manager (CSM) to be a representative...

  • Customer Success Manager

    3 weeks ago

    Canada Amilia Full time

    **Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**: We provide an eCommerce platform for activities and...