Transportation Supervisor

Job DescriptionThe Transportation Supervisor is responsible for supervising and coordinating the transportation team members (AZ, DZ, Yard Drivers). They are responsible for effectively and efficiently handling customer service complaints and concerns. They are also to be an active participant in the training and coaching of team members with their job duties, responsibilities, and safety.SCHEDULE: Monday to Friday 6:00PM -2:30AMCompensation - $65,000-$90,000RESPONSIBILITIES AND DUTIESLeadershipParticipate in the recruitment of new transportation team membersAttend and participate in Leadership and Development training sessionsAssist with the coordination of safety, team and other meetingsSupervise and lead the delivery and service team in the absence of the Transportation ManagerCreate training plans and assist in the training of team membersResolve driver concerns in Transportation Manager’s absenceKeep the Transportation Manager informed when team members are not meeting expectationsFollow the progressive discipline process according to company policyAssist with the annual performance appraisal processMake compensation recommendations to Transportation ManagerEnsure a safe and positive work environment in compliance with OHSA, company standards, local, provincial, and federal requirements, as well as ensuring there is an overall positive morale and respect among team membersAct as a role model for following all company policies and procedures, including uniform and PPE requirementsReporting and BudgetingAssist with all departmentally generated reportsContribute to development of the annual department budget preparation for SCC Management’s review and approvalAccurately complete all necessary paperworkRouting, Scheduling, Hours of Service and MaintenanceWeekly schedule driver routes and re-routing as necessary to ensure route coverageConduct route analysis and recommend saving opportunities to ManagerMonitor driver hours of service via onboard systemConduct route observations to ensure Drivers are safely performing their duties as required by company and MTO standards (The numbers of observations per period are determined by the number of drivers at the SCC)Maintain driver qualification fileSchedule truck maintenance and maintain fleet imageConduct accident investigationsCoordinate deliveries and backhauls activities  Assist the Transportation Manager with truck leasing meetings to ensure PMs are met to Domino’s standard and repairs are completed in a timely mannerPerform other duties as assigned by leadershipMonitor driver's performance and hold them accountable when performance is below expectations, using coaching and/or progressive discipline as needed Complete driver’s annual performance reviews Review driver’s lytx and logs and coach according to company Collaborate in driver onboarding and trainingCustomer ServiceAssist in answering Slice of Pie complaintsMaintain positive customer relationshipsReview Customer SurveysMiscellaneousBased on business needs and if qualified, drive a company commercial vehicle for a delivery when necessaryBased on business needs and if qualified, drive a company commercial vehicle for service drop-off when necessaryOther duties as assignedQualificationsHigh School Diploma or GED, college or university diploma or degree preferred3-5 years of documented transportation supervisory experience2-3 years of route scheduling experienceMS Office, SAP, Transportation Management Systems (TMS), computers, and scanner equipment/softwareExperience with RoadNet considered an assetValid AZ Driver’s License considered an assetKnowledge of Ministry of Transportation rules and regulationsKnowledge of Hours of Service (HOS) regulationsPossess a good working knowledge of Canadian geography, with the ability to navigate and coordinate routesMechanical repair knowledge for trucks and trailers is an assetIntermediate Microsoft Office skillsExcellent written and verbal communication skillsStrong organizational skills and the ability to work on multiple tasks simultaneously with strong attention to detailProactive attitude and takes initiative to prevent issuesTeam oriented and safety mindedAvailable to work shifts that may be scheduled anytime during a 24-hour day, over any 7-day periodPhysical RequirementsAble to sit for long periods of time, working in an office environment using typical office equipment including frequent typingMay be required to reach with hands and arms regularly, occasionally stand and walk, occasionally lift up to 50 pounds, and rarely lift up to 75 poundsAble to perform heavy pushing/pulling of productAble to work in refrigerated conditions or extreme temperatures as well as work in an environment with exposure to loud machinery and vibration, both indoors and outdoorsAble to work around yeast and flourAdditional InformationAll your information will be kept confidential according to EEO guidelines.At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores Domino's offers: Competitive wagesPaid Holidays and Vacation  Positive work environment  Benefits on the first day of employment  RRSP matching contributions after 60 days 15% off the purchase price of stock  Company bonus  Safety bonus Referral bonuses