Director of Operations

About CitylogixCitylogix is a leading provider of data and analytics for smart city transportation infrastructure, leveraging LiDAR, 360° imaging, and AI-powered analytics to create detailed digital maps, and provide predictive analytics for proactive asset management.Citylogix is seeking a Director of Operations to lead, scale, and optimize day-to-day operational execution across teams, projects, and geographies. This role translates strategic objectives into operational execution, ensuring projects are delivered on time, within scope, and at the highest quality standards. The Director of Operations will play a critical role in supporting Citylogix data-driven solutions for infrastructure and smart city clients. This role will be responsible for an overall team of over 30 employees across Canada, USA and Egypt via four (4) direct reports.  KEY RESPONSIBILITIES Operational Leadership & Execution Lead and manage teams in Canada, USA and Egypt General day-to-day management of global operation’s teams, including Field Operations,  Data Processing and Quality Assurance, AI labelling operations (in coordination with R&D) Geospatial (GIS) services Ensure delivery timelines, quality standards, and client commitments are met Establish and enforce standard operating procedures (SOPs) across regions Lead, coach, and motivate Team Leaders fostering accountability, ownership, and high performance Manage multiple simultaneous projects of varying size, scope, and duration Provide guidance, escalation support, and decision-making when required Embed a self-starter, ownership-driven mindset as a standard operating procedure (SOP) Foster a positive, collaborative, and results-driven work environment  Operational Strategy & Process Improvement Develop and implement operational strategies to optimize efficiency, scalability, and business growth Lead continuous process improvement initiatives across data capture, QA/QC, and delivery workflows Collaborate closely with R&D and Product teams to provide operational feedback aimed at improving platforms, tooling, SDKs, and workflows Implement quality assurance and quality control measures to maintain high standards of data accuracy and system reliability Ensure compliance with internal standards, client SLAs, and applicable regulatory or contractual requirements  Team Planning, Staffing & Enablement Forecast and establish ongoing staffing requirements based on project pipeline and capacity planning Build, implement, and continuously improve recruiting, training, and onboarding programs for technical and operational teams Enable visibility into workload, capacity, utilization, and bandwidth across all teams Allocate resources effectively across personnel, equipment, and technology Maintain strong communication channels across Team Leaders and departments  Performance Management & Reporting Establish, monitor, and refine key performance indicators (KPIs) related to delivery timelines, utilization, quality, and cost efficiency Provide regular operational reporting including execution timelines, project-level cashflow, capacity metrics, and KPI dashboards Approve monthly KPI’s for team via Team Leads Identify risks and operational bottlenecks and drive corrective actions  Cross-Functional Collaboration Work closely with the Customer Success Manager (CSM) and Director of Sales to gain visibility into upcoming projects, align delivery teams, and provide progress reporting Work closely with R&D team to support continuous improvement of systems and data pipelines Collaborate with other Team Leaders to ensure smooth project execution and cross-team alignment  Special Projects Lead or support special operational initiatives, including scaling programs, new service launches, tooling changes, and operational restructurings Take ownership of ad-hoc operational challenges and drive solutions proactively  REQUIRED QUALIFICATIONS & EXPERIENCE 8+ years of progressive experience in Operations, Delivery, Program Management, or similar roles within technology, data, engineering, or infrastructure-focused organizations Proven experience leading managers, team leaders, or multidisciplinary operational teams Strong background in process optimization, KPI development, and operational scaling Demonstrated ability to manage complex, concurrent projects with competing priorities Excellent leadership, communication, and stakeholder management skills Highly organized, proactive, and comfortable operating in a fast-paced, growth-stage environment  PREFERRED EXPERIENCE Experience working with GIS-based systems, spatial data, or geospatial analytics platforms (e.g., Esri, ArcGIS, or similar) Familiarity with LiDAR, mobile mapping systems, 360° imagery, or sensor-based data collection workflows Civil Engineering background or road condition assessment experience Understanding of data QA/QC processes related to geospatial, imagery, or AI training datasets Experience supporting AI- or machine-learning-driven products, including data pipelines and model input requirements Exposure to infrastructure asset management, transportation, public works, or smart city initiatives Experience operating in a multi-geography or globally distributed workforce environment  PI1678e9bc0c81-30511-39384861