CUSTOMER SERVICE AND PRICING AGENT

7 hours ago

SaintJeansurRichelieu, Canada Transport Bourassa Full time

Are you recognized for your strong customer service skills, attention to detail, and ease with numbers?Are you looking to play a key role at the heart of operations, where pricing, client relationships, and cross-team collaboration are part of everyday work?This position may be for you.Working closely with the Vice President of Sales and Pricing, you will be responsible for processing quote requests, analyzing client needs, and ensuring the preparation, implementation, and follow-up of pricing agreements.WHY THIS POSITION MAY INTEREST YOUPermanent, full-time position, Monday to Friday, 8:00 a.m. to 5:00 p.m.Structured, people-oriented, and collaborative work environmentOpportunity to leverage your customer service and pricing skillsStimulating role where your judgment, accuracy, and organizational skills are valuedMAIN RESPONSIBILITIESAct as a point of contact for assigned clientsPerform close follow-ups on complex or problematic filesCommunicate regularly with clients by email and phone, in French and EnglishLiaise with transportation partners in the event of unforeseen situationsProcess quote requestsEstablish daily transportation rates for completed shipmentsHandle pricing renewalsCollaborate with pricing, sales, and billing teamsParticipate in continuous improvement of processesPROFILE WE ARE LOOKING FORRelevant training or experience in customer service, pricing, accounting, or transportation (an asset)Bilingual in French and English, both spoken and written(regular communication with English-speaking clients and partners)Ability to manage multiple files simultaneouslyStrong computer skillsHigh attention to detail, accuracy, and rigorComfort with numbers and data analysisWHAT WE OFFERGroup and dental insurance, with 50% of premiums paid by the employerSubsidized daycare reserved for employees and located on-siteEmployer contribution to a retirement savings plan (RRSP)10 paid sick days and 3 paid personal days per year3 weeks of vacation after 2 years of serviceOn-site gym accessible 24/7Active social club with multiple activities throughout the yearA Christmas party you won’t want to missPlease note that the masculine form is used solely to simplify the text and without any discrimination.We value an inclusive and respectful work environment. We encourage applications from women, individuals from visible or ethnic minorities, Indigenous peoples, and persons with disabilities.Keywords: Customer Service Agent · Pricing · Client Quotes · Road Transportation · Logistics · Bilingual Customer Service · Pricing Agreements · Price Analysis · Transportation Coordination · Sales Support · Transportation and Logistics

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