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Concierge - Bilingual Advisor (French)
2 weeks ago
THE ROLEAs a Bilingual Concierge Advisor, you will:Deliver world-class client service across all channels including Live Chat, Phone, and Email in French and EnglishSell clothes and earn client confidence through unparalleled styling expertiseResolve client inquiries efficiently, ensuring the highest levels of satisfactionMeet and exceed established performance targetsTHE QUALIFICATIONSThe Bilingual Concierge Advisor has:The ability to communicate effectively in English (written and verbal) and French (written and verbal)French as first language is preferredCertifications in French language proficiency such as DALF C1 (Advanced) or C2 (Proficient) or CEFRL C1 or C2The passion for providing world-class client service and building long lasting client relationshipsAn aspirational sense of individual styleThe desire to thrive on a high-performance teamThe commitment to learn and apply Aritzia’s values and standardsThe aptitude for learning and navigating diverse technology systemsRetail, contact centre, customer service or hospitality experience is considered an asset.THE LOGISTICSAs a Bilingual Concierge Advisor, you have:The ability to work 24-30 hours per week for mandatory training in your first two weeksThe ability to work shifts within our operating hours of 6AM - 9PM PST (including evenings and weekends)No extended time off from November through January during our peak sales eventsActual hours scheduled each week will depend on your availability and business volumes.THE COMPENSATION The starting wage for this position is $23/hr.Bilingual Concierge Advisors receive an additional $1 per hour premium on the base wage of $22/hr. recognizing the value of the advanced language skillset.Aritzia’s Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.THE PERKS Some of the industry-leading benefits you will receive working at Aritzia:Product Discount – Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.A-OK Cafe — Our in-house cafe is like a private oasis where employees can enjoy a curated menu of snacks and beverages. You also get complimentary coffee. Treat yourself.The SET – Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes, and optional personal training. Open 7 days a week, it works out well.Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial. Aspirational Workplace — Our distribution centres are specially designed to be places of creativity, productivity and inspiration. They’re also dog friendly. Woof.Amenities – Additional amenities include shower facilities with elevated complementary conveniences, bike rooms, and more.ARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
