Operations Process Manager

4 days ago


Vaughan, Canada AppleOne Full time

Role: Operations Process ManagerLocation: Maple/VaughnType: Full time, direct hirePay: $120K-150KFully on SiteWe are searching for a strong and driven Operations Process Manager to take our process to the next level. In partnering with the CEO, CFO, Production Manager, and Human Resources, this individual has a strong background in risk assessments, gap analyses, and process implementation. They will help structure our day-to-day practices amongst all teams to define a clear workflow, and manage the implementation of these processes.This individual will oversee the implementation of processes, work flow, and management of leads and supervisors to ensure we adhere to all new changes. This individual can lead with autonomy by identifying gaps, preparing proposals for change, implementing processes, and maintaining work flow. This individual is focused on optimizing and overseeing the company’s business processes, with exemplary attention to detail while possessing the ability to communicate well and on time. Responsibilities:Design and document current and future state processesDetermine departmental training strategies and documentation requirementsPartner with internal teams to establish and align on project scope, deliverables, roles and/responsibilities, and timelinesWrite and approve standards, SOPs, and work instructionsConstruct and manage processesExecution oversight/mitigation of risks, issue resolution, contingency planning, and status reportingManage all phases of project/process management including idea generation/analysis, feasibility, definition, planning, prioritization, implementation, and close outMonitor operational performance: Lead, coach, and manage team performancePartner with internal teams to provide new ideas for superior customer experience and innovative options to deliver customer centric solutionsCommunicate early and often with company stakeholdersManage goals, and communicate successes and areas of improvementResolve issues in a timely manner, implementing corrective actions to prevent recurrenceWork with cross-functional teams and influence others to work toward a common goalStrong collaboration with CEO, CFO, Human Resources, and Production Manager to identify process optimization and improvement opportunitiesSkills and Qualifications:Ability to manage a team of up to 20 leads and supervisors who perform business operationsStrong ability to document and enhance existing processesStrong change management skills with continuous adjustment to new technologies and processesAbility to gather data across businesses, formulating business requirements and strategies to address numerous gapsPost-Secondary education in a related field is required: Bachelors or Masters Degree in Business, Engineering, Management, Finance and Accounting, etc.Ability to implement complex solutions across various teamsMinimum of 5 years of increasingly complex experience in process design and evaluation in a manufacturing environment Can commute via own vehicle Strong ability to record detailed documentation, and maintain an organized workflow


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