Bilingual IT Helpdesk Agent

4 days ago

North York, Canada Lifemark Full time

Location: Consumers Road, North York  Bilingual French/English is required Who We Are:Lifemark Health Group is a market leader in customized healthcare solutions. As one of the largest and most comprehensive providers in Canada, we continue to grow exponentially. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022, you can . Our Perks:You will be issued a company laptop, headset and a office monitor, keyboard and mouse. After your successful probation period, you will: Have access to a yearly education re-imbursement fund Receive 30% discount from Shopper Drug Mart purchases Contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage Have paid vacation days as well as wellness days Have a choice to enroll in our Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs) Access to employee assistance program Primary Responsibilities:Daily management of helpdesk tickets and level I support requestsCommunicate effectively with users, internal teams, and potentially external vendors to coordinate solutions. Provide clear and concise instructions to users, ensuring their satisfaction and understanding of solutionsIdentify and escalate complex or unresolved issues to the appropriate level of technical supportManage recommendation and obtain approvals for procurement of IT equipment and softwareDiagnose and resolve technical problems related to software applications Core Competencies: Bilingualism (French/English) is requiredExcellent time management skillsStrong verbal and written communication skills to explain technical issues to non-technical users. Ability to handle customer inquiries with patience and professionalism. Work with different divisions understanding their needsSet clear expectations and define key performance indicators for selfWork within a team environment providing insight when appropriateAbility to work with minimal supervisionAdditional Qualifications:Knowledge of Microsoft Windows operating systems and MS Office 2016/2019/O365Understanding of remote management tools and techniquesExperience with Microsoft Active DirectoryWorking knowledge of CRM applications such as SalesForce, Zendesk, ServiceNOWHours of Operation Monday to Friday 7AM – 8PM EST set 8 hour shifts/40 hours/week as per business needsExperience:Previous Medium to Large Enterprise Customer Service experience Previous experience in IT support, Call Centre and/or Ticketing tool environment is requiredInclusion:We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.Accommodation:Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at Interested in joining our team? Apply today Visit us at for more information about the company. 

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