Supervisor

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.This position involves the supervision of crew activities on shift to ensure that Tim Hortons’ standards around people, product, cleanliness and exceptional customer service are fulfilled.The Shift Supervisor is an hourly paid (non-exempt) position and entails supervision and direction of crew activities during the scheduled shift. The Shift Supervisor position is operational in nature rather than administrative, and is directed at maximizing guest satisfaction. The Shift Supervisor is responsible for the following accountability only during the period scheduled as his/her shift.Customer ServiceLeads by example to demonstrate that the customer is top priority and reinforces positive behaviors with employeesResponds to customers in a friendly manner with an appropriate sense of urgencyResponds to special customer requests in a friendly mannerResponds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situationsUpon request, conducts regular store walk-thrusEnsure showcases, cake displays, and paper products are properly stockedEnsure interior and exterior of the store is maintained and cleaned throughout the shiftPeopleLeads by example and demonstrates the importance of treating every employee and customer with respectReacts immediately to issues requiring attention during the shiftProvides ongoing, specific direction to employeesEncourages excitement and a fun work environment while motivating employees to meet goalsReports to Store Owner and/or Manager on employee performance (positive or negative)Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods to maintain optimal customer service levelsAttempt to solve crew performance issues in positive fashion with emphasis on correcting the problem behavior while maintaining staff’s self-esteemOperationsDisplays knowledge of and works in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislationEnsures that all product and packaging is properly merchandised and stockedResponsible for shift cash proceduresMaintains operational efficiency through use of positioning charts and pre-rush checklistsSupervises employees to ensure primary and secondary duties are completedEnsures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies, accident/injury/illness policies)Monitors for, responds to and reports to store management about unsafe acts and conditionsCompletes all required shift documentation (e.g. records waste)Display knowledge of and ensure compliance with the Always Fresh Evaluation Report and Always Fresh Back of House ReportOther duties as requiredAdditional InformationFrequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)Frequent exposure to cold /below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)As a FULL TIME position, this person is expected to maintain an average of 30 hours or more per week each quarter and the person is to be available any day of the week.For high performing Team Members, there may be growth opportunities as a Shift Manager, Assistant Manager and other leadership positions. We'd love to learn about you - apply todayWhy work for us?Flexible schedulingEmployee meal discountPremium Rate of PayBus Pass program and referral incentivesFast pace work environmentSupport in skills development