Care Coordinator

2 weeks ago


Calgary, Alberta, Canada Lifemark Full time

Care Coordinator – Lifemark Health Group

The Care Coordinator  is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Anticipated Work Schedule: Monday From: 11:00:00 To: 19:00:00 Tuesday From: 11:00:00 To: 19:00:00 Wednesday From: 11:00:00 To: 19:00:00 Thursday From: 11:00:00 To: 19:00:00 Friday From: 11:00:00 To: 19:00:00 Saturday From: 11:00:00 To: 19:00:00 Sunday From: 11:00:00 To: 19:00:00

Primary Responsibilities 

Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan  Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information Coordinate scheduling of patient appointments and maintain the patient's medical record Collect payment at time of service  Track coverage for all funding streams to ensure approval Complete data entry and billing  Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes  Provide administrative support to the Care Coordinator Manager and Clinic Director 

Qualifications & Core Competencies

High School Diploma, G.E.D. or equivalent  Excellent customer service skills and telephone etiquette High degree of organizational skills and ability to prioritize and multi-task Excellent communication (verbal/written) and interpersonal skills  Strong computer and data entry skills  Flexible and adaptable to change  Experience in a Physiotherapy clinic an asset 

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation  
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at 

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