IT Network Operations Analyst

Job DescriptionWhat is the opportunity?The Operations Analyst is responsible for monitoring and supporting all Royal Bank of Canada’s global network environment on a 24/7/365 days a year basis. As a member of the Telecommunications and Network Services Operations NOC, the Operations Analyst will be accountable for monitoring and providing technical support in event/incident/problem management, escalation, restoration of service, triage and maintain all services pertaining to RBC’s operations. This role will require the Analyst to work effectively in both an independent and team-oriented environment.What will you do?Perform technical support and analysis on complex incidents/outages to minimize business impact and promptly restore service within Operational Service Levels (OLA’s) and Service Level Agreements (SLA’s)Monitor/Triage all domestic and international Data Centers, Remote Offices, Wireless and their respective technologiesEnsure adherence to Change and Incident Management Policies/Procedures with appropriate back out instructions where applicable with respect to Service Level Agreements to our Client Base.Escalate any major operational/systems problems to the appropriate 2nd Level support teams, management and key internal and external business partners.Coordinates requests with IT support teams, identifying, tracking and resolving issues.Detect, investigate, diagnose and recover anomalies across the production infrastructure.Perform first level technical support based on the Incident Management Framework.Allocate resources to ensure equipment & affiliated software is maintained to achieve high productivity at minimum cost.What do you need to succeed?Must have:Strong interpersonal and communication skills; ability to communicate with people in a wide variety of areas and at various levels from technical specialists to senior managersUndergraduate degree/diploma preferably in Computer Information Systems or equivalent experience preferredCisco Associate or Professional level certification on networkingUnderstand the concepts of VxLAN/VPLS/EVPN, DWDM Concepts, F5 and Load Balance Concepts: suspend / activate services.Knowledge with Data, Voice and Wireless network technologies including hardware technologies associated with them.Understanding of Network based technologies and processes: Cisco suite of products including Cisco SD-WAN / Switches / Firewalls / F5 Load BalancersNice to have:Experience with Silver Peak SD-WAN technologies (configuration, management, or troubleshooting)Scripting and automation experienceFamiliarity working with Service Now, Cisco Catalyst Center, NetBrainBasic understanding of ATM platforms and setups i.e., Communication problems / modems/ switches checks.ITIL Foundations, Lean Six-Sigma, A+ CertificationWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutualA comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilitiesOpportunities to building close relationships with clientsAccess to a variety of job opportunities across business and geographies#LI-POST#TECHPJJob SkillsActive Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, IT Standards, Lifelong Learning, Long Term Planning, Operational DeliveryAdditional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:TorontoCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:TECHNOLOGY AND OPERATIONSJob Type:RegularPay Type:SalariedPosted Date:2026-01-08Application Deadline:2026-01-30Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.