Senior Staff Engineer, Network Observability

TJX CompaniesAt TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.Job Description:We’re looking for a(n) Senior Staff Engineer, Network Observability who will take a hands‑on lead role in administering, maintaining, and enhancing TJX’s enterprise network tools portfolio, including DXNetOps, ThousandEyes, NetBrain, and other monitoring platforms. This position gives you the opportunity to drive meaningful impact through tool optimization, automation development, and API/ITSM integrations that elevate the performance of our global network environment. You’ll serve as a trusted expert, providing advanced support and training to operational teams while shaping the future of our observability capabilities. If you thrive on solving complex integration challenges and improving operational efficiency, this role offers both influence and technical depth in a highly dynamic environment.Why Work With Us?We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resourcesManagement Incentive Plan along with a robust Retirement Savings ProgramA competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week. Enjoy Associate discounts at our stores, available to you and eligible family members.Comprehensive training and development resources designed to help you learn, grow, and succeed.Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.What You’ll Do:Tool Administration & Maintenance Oversee Administration and maintenance of NetOps, Thousand Eyes, NetBrain, NetScout, and enterprise network monitoring platformsPerform daily health checks, system monitoring, and performance optimizationPlan software upgrades, patches, and version controlConfigure and maintain user accounts, roles, permissions, and access controlsMonitor tool performance metrics and proactively address issuesMaintain high availability and disaster recovery configurationsTroubleshoot platform issues and work with vendors on advanced support casesEnsure platform security compliance and implement security best practicesManage licensing, capacity planning, and resource utilizationAutomation & Integration Development Develop and maintain automation workflows using Python, PowerShell, and REST APIsBuild integrations between network tools and ITSM platforms (ServiceNow, Jira)Create custom API connectors for data exchange with enterprise systemsDesign and implement automated runbooks for common operational tasksDevelop data parsers and adapters for new device types and vendorsBuild custom dashboards and visualizations for operational metricsImplement CI/CD pipelines for tool configuration managementAutomate reporting and alerting workflowsUser Support & Training Provide tier 2 technical support to L1 operations teamTroubleshoot complex user issues with network tools and workflowsCreate and maintain training materials and documentationConduct hands-on training sessions for new features and capabilitiesDevelop user guides, quick reference cards, and best practice documentsMaintain internal knowledge base articles and troubleshooting guidesOnboard new team members on tool usage and workflowsGather user feedback and translate into enhancement requestsServe as subject matter expert for tool capabilitiesEnhancement Delivery & Projects Implement new tool features, modules, and capabilitiesExecute integration projects connecting tools to enterprise platformsDeploy configuration changes and updates following change management processesSupport tool migration and consolidation initiativesTest new releases and features in lab environment before production deploymentCoordinate with vendors on proof-of-concept evaluationsParticipate in tool evaluation and selection processesDocument implementation procedures and lessons learnedAbout You:Bachelor's degree in Computer Science, Information Technology, Electronics, or related field4-6 years of hands-on network engineering or network operations experienceStrong experience with Network monitoring tools, Broadcom DXNetOps, Thousand Eyes, Netscout, Grafana, PowerBIWorking knowledge of packet analysis toolsIntermediate-level scripting skills: Python (required), PowerShell, Bash, JavaScriptStrong API integration experience: REST APIs, JSON, XML, authentication methodsKnowledge of network protocols: TCP/IP, BGP, SDWAN, ADVPN, EIGRP, MPLSExperience with multi-vendor network environments: Fortinet, Cisco, Arista, Juniper, Palo Alto, F5Familiarity with Git version control and CI/CD practicesUnderstanding of SQL/database queries for data extraction and reportingExperience with Linux/Unix systems administrationCertifications (Preferred)CCNA, CCNP, or equivalent networking certificationPython certification or demonstrable scripting portfolioITIL FoundationPosting Details:Posting End Date: January 22, 2026If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference. Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. This job posting is for an existing position vacancy within our organization.TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.Address:60 Standish CourtLocation:CAN Home Office Mississauga ONSalary Range: $99,$151, /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.