Senior Staff Engineer, Network Observability

Senior Staff Engineer, Network Observability Apply for the Senior Staff Engineer, Network Observability role at TJX Canada – Winners, Marshalls, HomeSense. TJX Canada is an equal opportunity employer. This is an existing position vacancy within our organization. Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. The posting end date is January 22, 2026. Job Description We’re looking for a Senior Staff Engineer, Network Observability who will take a hands‑on lead role in administering, maintaining, and enhancing TJX’s enterprise network tools portfolio, including DXNetOps, ThousandEyes, NetBrain, and other monitoring platforms. The position focuses on tool optimization, automation development, and API/ITSM integrations that elevate the performance of our global network environment. You’ll serve as a trusted expert, providing advanced support and training to operational teams while shaping the future of our observability capabilities. Responsibilities Tool Administration & Maintenance: Oversee administration and maintenance of NetOps, Thousand Eyes, NetBrain, NetScout and other enterprise network monitoring platforms; perform daily health checks, system monitoring, and performance optimization; plan software upgrades, patches, and version control; configure and maintain user accounts, roles, permissions, and access controls; monitor tool performance metrics; maintain high availability and disaster recovery configurations; troubleshoot platform issues; ensure platform security compliance; manage licensing, capacity planning, and resource utilization. Automation & Integration Development: Develop and maintain automation workflows using Python, PowerShell, and REST APIs; build integrations between network tools and ITSM platforms such as ServiceNow and Jira; create custom API connectors for data exchange; design and implement automated runbooks; develop data parsers and adapters; build custom dashboards; implement CI/CD pipelines for tool configuration management; automate reporting and alerting workflows. User Support & Training: Provide tier‑2 technical support to L1 operations team; troubleshoot complex user issues; create and maintain training materials and documentation; conduct hands‑on training sessions; develop user guides and best‑practice documents; maintain knowledge base articles; onboard new team members; gather user feedback; serve as subject‑matter expert. Enhancement Delivery & Projects: Implement new tool features, modules, and capabilities; execute integration projects; deploy configuration changes and updates; support tool migration and consolidation initiatives; test new releases; coordinate with vendors; participate in tool evaluation; document implementation procedures and lessons learned. Qualifications Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field. 4‑6 years of hands‑on network engineering or network operations experience. Strong experience with network monitoring tools (DXNetOps, Thousand Eyes, Netscout, Grafana, PowerBi). Working knowledge of packet analysis tools. Intermediate‑level scripting skills: Python (required), PowerShell, Bash, JavaScript. Strong API integration experience: REST APIs, JSON, XML, authentication methods. Knowledge of network protocols: TCP/IP, BGP, SDWAN, ADVPN, EIGRP, MPLS. Experience with multi‑vendor network environments (Fortinet, Cisco, Arista, Juniper, Palo Alto, F5). Familiarity with Git version control and CI/CD practices. Understanding of SQL/database queries for data extraction and reporting. Experience with Linux/Unix systems administration. Certifications (Preferred) CCNA, CCNP, or equivalent networking certification. Python certification or demonstrable scripting portfolio. ITIL Foundation. Why Work With Us We value integrity, respect, and teamwork in an inclusive culture. Immediate access to our Group Benefits package including Health Care Spending Account, Associate & Family Assistance Program, and well‑being resources. Management Incentive Plan and robust Retirement Savings Program. Competitive vacation package with a Vacation Trade Program. Associate discounts at our stores for you and eligible family members. Comprehensive training and development resources. Exciting career paths and tuition reimbursement. Posting Details Posting End Date: January 22, 2026 Salary Range: $99,960.00 – $151,368.00 per year (may vary based on skills). Location: Home Office, Mississauga ON. Address: 60 Standish Court. Contact This job posting is for an existing position vacancy within our organization. TJX Canada uses AI to assist in screening and assessing applicants. Candidates must submit applications via the Jobs Hub in Workday. Direct applications to this posting will not be accepted. #J-18808-Ljbffr