Clinical Navigator

2 weeks ago

Toronto, Canada Baycrest Full time

Responsibilities include but are not limited to:Responsibilities include but are not limited to: Serve as the central clinical point of contact for inquiries related to BSSP/BSO, VBM, and Ambulatory Services. Support health care partners and family members in completing referrals and navigating clinical pathways. Conduct screening and triage using established BSO referral processes and geriatric assessment tools. Provide clinical expertise in managing responsive behaviours and cognitive impairment, ensuring client- and family-centered care from intake to discharge. Lead or support complex care resolution tables and cross-sectoral transition planning. Facilitate the development and sharing of educational resources across BSSP/BSO, VBM, and Central Navigation. Maintain and update content for the BSSP/BSO mini website and contribute to Central Navigation resources. Coordinate alignment and pathways between LTC Leads, BSO Outreach, Acute Care, Addictions Specialists, and Caregiver Supports. Support Central Navigation functions including referral triage, early clinical contact, and standardized prioritization. Collaborate with Quality and Business Intelligence teams to monitor key access indicators (e.g., first contact, wait times). Qualifications include but are not limited to: Master’s Degree in a regulated healthcare profession (e.g., Social Work, Occupational Therapy, Nursing). Current registration/licensure in good standing with a professional regulatory body. Minimum three (3) years of experience in geriatrics, community-based seniors care, and managing responsive behaviours. Experience with BSO systems, ambulatory services, and navigation preferred. Familiarity with RAI-HC, cognitive assessments, caregiver burden scales, and geriatric assessment tools. Completion of or willingness to complete GPA, P.I.E.C.E.S., Montessori for Dementia Programming is an asset. Strong clinical reasoning, critical thinking, and active listening skills. Experience in psychoeducational counselling and coaching of formal caregivers. Proficiency in Meditech, Outlook, Adobe, and other relevant applications. Additional Benefits: Vacation Entitlement Opportunity to enroll in the extended health and dental benefit plan Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP) Access to 24/7 Employee Assistance Program

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