Information Technology Administrator

Job Type: Permanent Full Time Salary: $ – Closing Date: Open until filled Reference #: CBS-1219-01 JOB SUMMARY: The Information Technology Administrator role oversees the organization’s entire IT function, providing leadership, operational management, and direct supervision of the IT and Helpdesk teams while ensuring the reliability, security, and integrity of all systems, especially the EMHware client information system. It leads cybersecurity initiatives, ensures PHIPA-compliant privacy practices, and maintains strong data integrity in collaboration with analytics and privacy partners. The position also drives technology innovation, including the adoption of AI, supports strategic planning and vendor management, and serves as the primary liaison with external stakeholders. Overall, the Administrator strengthens organizational technology capacity and fosters a culture of continuous improvement and learning. MINIMUM EDUCATION/REGISTRATION University degree in Computer Science, Information Technology, or a related field. MINIMUM EDUCATION/REGISTRATION University degree in Computer Science, Information Technology, or a related field. MINIMUM EXPERIENCE QUALIFICATIONS: Industry certifications are highly valued: ITIL, CompTIA Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, or equivalent. Demonstrated experience in network infrastructure, server administration, virtualization, and cloud technologies (Microsoft 365, Azure, VMware). Hands-on experience with client information management systems; EMHware experience preferred. Strong knowledge of cybersecurity principles, including system hardening, patch management, incident response, and data backup/recovery. Familiarity with privacy legislation (PHIPA) and compliance requirements in a healthcare or social services environment. Experience administering Microsoft 365 environments including Exchange Online, Entra ID (Azure AD), SharePoint, and Intune. Knowledge of artificial intelligence (AI) technologies and their practical application to organizational efficiency and service delivery. Demonstrated ability to manage vendor relationships, negotiate contracts, and oversee IT budgets. Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders. Strong leadership, organizational, and problem-solving skills with a solution-focused approach. Experience working in a not-for-profit, multi-service agency is an asset. Availability for flexible hours, including on-call support for emergencies. Clear Criminal Records Check, including Broader Sector Check. Valid driver’s license and access to a reliable vehicle. Fully immunized, including COVID-19 vaccinations. Duties and Responsibilities: IT Leadership & Operations Maintain the confidentiality and privacy of client, staff, and organizational information at all times as per agency policies and procedures, and related legislation. Provide day-to-day leadership and supervision of the IT function, including direct supervision of the IT Administrator and Helpdesk Team. Develop and maintain the organization’s technology roadmap aligned with strategic priorities established by leadership. Advise the Director of Finance and Administration and Leadership Team on technology trends, emerging solutions, and opportunities for innovation. Manage IT budget within approved allocations and provide recommendations for technology investments. Champion the adoption of emerging technologies, including artificial intelligence, to streamline work and enhance services. Establish and maintain IT service level expectations to ensure timely and effective support for organizational needs. Systems & Infrastructure Oversee the administration, monitoring, and maintenance of network infrastructure, servers, and related hardware/software. Ensure the integrity, security, and optimal performance of the client information management system (EMHware), including strategic direction for system utilization and enhancement. Provide technical support for organizational business systems, including financial and payroll system infrastructure, while ensuring appropriate separation from financial transaction processing. Manage user access controls, permissions, and identity management in accordance with security protocols and privacy requirements. Lead infrastructure planning and major technology projects, coordinating resources and timelines with stakeholders. Ensure business continuity through robust backup, disaster recovery, and system redundancy measures. Serve as an escalation point for complex technical issues beyond the scope of front-line support. IT Operations Management Oversee IT asset lifecycle management including procurement, inventory tracking, and secure disposal of hardware and software. Manage software licensing compliance and renewals across the organization. Establish and maintain IT onboarding and offboarding processes to ensure appropriate access provisioning and revocation. Implement change management practices to ensure system stability during updates, upgrades, and new deployments. Conduct capacity planning to anticipate infrastructure growth and resource requirements. Monitor and optimize cloud service utilization and costs. Administer the mobile device management program to secure organizational endpoints. Maintain IT documentation standards and knowledge management practices to support operational continuity. Security & Compliance Lead the organization’s cybersecurity program, including risk assessment and security awareness initiatives. Implement and monitor security measures to protect organizational data and systems from threats and vulnerabilities. Respond to and manage security incidents, breaches, and vulnerabilities, including documentation and remediation. Report any discovered privacy or security breaches to the Information and Privacy Coordinator and support incident response activities. Implement technical controls to support compliance with PHIPA and other applicable privacy legislation, working in collaboration with the Information and Privacy Coordinator. Collaborate with the Information and Privacy Coordinator on privacy impact assessments for new systems and technologies. Conduct security assessments of third-party vendors and service providers. Maintain documentation of system configurations, security procedures, and compliance activities. Data Integrity Maintain accountability for data integrity across all organizational information systems. Work closely with the Manager, Business Analytics and Continuous Improvement to ensure reliable data for reporting and business intelligence purposes. Ensure database systems are properly maintained, optimized, and backed up to support data reliability. External Relationships Manage relationships with external vendors, service providers, and consultants for IT-related services and support. Collaborate with funders to ensure data connectivity and reporting requirements are met. Engage with provincial colleagues, including the EMHware user group and child and youth mental health data community of practices, to share knowledge and advance data initiatives. Represent the agency in technology-related discussions with peer organizations and community partners. Collaboration & Support Work closely with the Manager, Business Analytics and Continuous Improvement to ensure the integrity and reliability of data and reports. Collaborate with other departments to assess technology needs and implement solutions that advance organizational goals. Provide guidance and mentorship to the IT Administrator and Helpdesk Team, supporting their professional development and growth. Oversee staff training on IT systems, software, and security best practices. Agency Engagement Actively participate in agency events to support organizational culture and community engagement. Serve on agency committees as appropriate, contributing expertise and collaborating with colleagues to advance agency priorities. Support Algoma Family Services’ vision, mission, values, and strategic priorities. Administration Manage IT-related expenditures within approved budget allocations. Attend Leadership Team and All Staff meetings as required. Complete timesheet entries and administrative requirements as specified. Comply with agency policies and procedures. Perform performance evaluation of direct report Health & Safety Contribute to a culture of safety and prevention of adverse health events for all in the organization. Adhere to health and safety policies and procedures. Ensure the security of facilities and safety of staff, volunteers, and guests by adhering to the standards as defined in agency policies and procedures. Performance Achieve defined organizational performance benchmarks for the position that reflect agency and provincial expectations. Participate in supervision at least once a month. Take initiative in developing a personal professional development plan. Other Assume other responsibilities as may be assigned from time to time by the Supervisor. PLEASE SEND YOUR COVER LETTER AND RESUME TO QUOTING REFERENCE # CBS-1219-01. Algoma Family Services (AFS) is dedicated to building a workforce that reflects the diversity of the community in which we live and serve. AFS encourages applications from all qualified individuals. Applicants who may require accommodation during the selection process are encouraged to notify HR when contacted for an interview.