Event Operations Coordinator

Job Description :As a member of the Events & Experiences department, the Event Operations Coordinator is responsible for supporting various aspects of event management and digital solutions administration under the Strategy & Operations team.The Coordinator plays a key role in the day-to-day operational tasks of the team, working with business partners to progress event requests from the initial inquiry through to the completion of the booking process. They also provide day to day system/database (Momentus, Outlook distribution, Sharepoint, etc.) and administrative support (internal communications, reporting, etc.) as required. Reporting to the Manager, Resource Operations, Events & Experiences, the incumbent will closely collaborate with all streams within E&EX in the seamless delivery of event and experience across North America. What will you do?Event Operations:Support for event booking process for onsite, offsite, virtual and hybrid events including:OpportunitiesReviewing space requests, providing alternative availability where applicable, creating events based on BPs requirements, sending event confrontationsOnline Space Booking (OSB)Completing missing event details and sending confirmations for event requests submitted through OSBEvent Services Shared InboxRespond to inquiries in Event Services inbox in a timely mannerCreation of administrative and repeating eventsWorking off maintenance schedules with vendors (ie. HitPlay) to enter Maintenance holds, assisting with creation of Development Days, etc.Assist with the closing/reconciliation process for events and catering servicesBuild and maintain close relationships with business partners to gain in-depth knowledge of objectives and expectations Digital Solution (Momentus, and other tools) Administration:Maintain and update contact list within Momentus for new SLF contacts, E&EX employees, etc.Create dashboards for new employees, new widgets for dashboards as requested etc.Produce and distribute monthly internal communications/reporting (ie. CSATs, attendance, etc.)Support operational reporting and metrics as requiredSupport purchase coordinator tasks as requiredWhat do you need to succeed?Understanding of event management logistics and hospitality business processes Ability to build strong business relationships and develop an understanding of unique needs of various key stakeholders, adapting quickly in a rapidly changing environment Accounts payable/receivable coordination experience. Knowledge of SAP and/or ARIBA systems an assetFluency in MS Office Suite of tools (Excel, Word, Power Point) Self-motivated with ability to work in a team environment with internal and external partners Post-secondary education with experience in Event Planning, Project Management an asset 1 - 3 years of experience in an administrative rolePrevious experience with event management software and digital tools an assetBilingualism (English/French) an asset What's in it for you?The opportunity to move along a variety of career paths with amazing networking potentialFlexible Benefits from the day you join to meet the needs of you and your familyWe’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potentialWe’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® CanadaWe are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental healthLI-NB1