Risk Manager

Our client, an international leader in the online entertainment sector, is expanding its Canadian operations and is seeking to recruit a highly skilled Risk Manager to join its dynamic team in Toronto. Job Summary: The Risk Manager will be a cornerstone of our Canadian operations, responsible for safeguarding the company against financial and regulatory risks. This role involves in-depth analysis of player activity, managing payments and withdrawal processes, and ensuring strict adherence to Canadian Anti-Money Laundering (AML) and regulatory standards. The ideal candidate will be an expert in the Canadian iGaming landscape, with demonstrable experience in managing risk within a provincially regulated environment. Tasks Compile and distribute a range of reports to the team for comprehensive risk analysis. Follow internal workflows and procedures, and offer clarification to managers when necessary. Prioritize and coordinate the processing of withdrawals, with a special focus on VIP customers, ensuring both efficiency and security. Deliver effective solutions for various ad-hoc tasks, investigations, and requests. Ensure full AML compliance in line with the requirements of FINTRAC and the PCMLTFA. Conduct ongoing transaction monitoring and escalate Suspicious Transaction Reports (STRs) to the Compliance Officer as necessary. Collaborate with the Compliance Officer to maintain and enhance AML policies, procedures, and training programs specific to Canadian regulations. Monitor player behavior and transactional patterns to detect, investigate, and mitigate anomalies related to fraud, AML, or bonus abuse. Requirements 5-7 years of experience in a risk management, fraud prevention, or compliance role within the online gaming, gambling, or iGaming industry. Bachelor’s degree in Business, Finance, Criminal Justice, or a related field. A relevant professional certification (e.g., CAMS, CFE) is highly desirable. Direct, hands-on experience working for an operator licensed in a regulated Canadian province is mandatory, with a primary focus on Ontario. You must have a comprehensive understanding of the regulatory landscape established by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO). Familiarity with other provincial gaming frameworks is a strong asset. Expert-level knowledge of Canadian Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations, specifically the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). This includes hands-on experience with transaction monitoring, conducting investigations, and preparing Suspicious Transaction Reports (STRs) for FINTRAC. Proven expertise in managing and preventing bonus abuse, including the development of rules, detection systems, and mitigation strategies tailored to the Canadian market. Deep, practical knowledge of chargeback prevention and dispute resolution processes, with a track record of reducing fraud losses. Extensive experience in managing and streamlining the payouts processing workflow, particularly for high-value and VIP customers. Exceptional ability to analyze player behavior, transaction patterns, and other data sets to identify anomalies and potential risks (e.g., fraud, multi-accounting, money laundering). Demonstrated experience in developing, refining, and following detailed internal workflows and procedures. Ability to train and provide clarity to team members and other managers. Excellent verbal and written communication skills, with the ability to compile clear reports, escalate issues effectively, and collaborate closely with the Compliance Officer on policies and training. Experience in prioritizing and coordinating complex tasks for VIP clients and delivering effective, timely solutions for ad-hoc requests and investigations. Proficiency with relevant risk and fraud management systems, transaction monitoring tools, and KYC/CDD platforms used in the iGaming industry. Experience with data analysis and visualization tools (e.g., SQL, Tableau, Power BI) is a strong advantage.