Bilingual English-German Customer…
2 weeks ago
Job Title: Bilingual English-German Customer Support Specialist (Software Project)Location: Remote (Work hours: CET 9 am – 6 pm) Company: Callnovo Inc. Overview: We are seeking a dedicated and skilled Bilingual English-German Customer Support Specialist to join our team for a software project. The ideal candidate will have excellent communication skills, technical expertise, and the ability to provide exceptional customer service. Responsibilities: Respond to customer requests, translators, resellers, and system administrators regarding the use of Avanquest’s PDF B2B products. Analyze basic issues by recreating customer environments and conducting remote meetings. Write problem summaries to facilitate faster processing and collaborate directly with the development team for product improvements. Develop quick solutions or workarounds for customer issues. Follow standard response templates to ensure consistent and accurate support. Document issues in the ticket system for further processing by the development team. Analyze complex issues by recreating customer environments and conducting remote meetings. Develop and update response templates. Solve complex problems and discuss new features with the development team. Create and maintain detailed documentation of issues, solutions, and troubleshooting steps. Requirements: Communication Skills: Excellent written and spoken English and German (French is a plus). Must be able to communicate effectively with customers via email in English, German, and possibly French. Technical Skills: Strong understanding of the product being supported, and familiarity with the technology and tools used for technical support. Experience with Windows Software and ideally server systems is required. Problem-Solving Skills: Ability to identify and analyze technical and customer problems, providing effective and efficient solutions. Customer Service Experience: Proven experience in IT customer service support, demonstrating the ability to handle difficult situations and deliver positive results. Patience and Empathy: Ability to remain patient and empathetic with customers, even in challenging situations. Conciseness: Ability to offer satisfying solutions to minimize the number of inquiries and maintain customer interest in the products. How to Apply: If you meet the above qualifications and are excited about the opportunity to join our team, please submit your resume and a cover letter detailing your relevant experience. FacebookMastodonEmailShare
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Bilingual English-German Customer…
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Callnovo Full timeJob Title: Bilingual English-German Customer Support Specialist (Software Project) Location: Remote (Work hours: CET 9 am – 6 pm) Company: Callnovo Inc. Overview We are seeking a dedicated and skilled Bilingual English-German Customer Support Specialist to join our team for a software project. The ideal candidate will have excellent communication skills,...
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Bilingual Senior Application Analyst
3 weeks ago
Toronto, Canada Dayforce US, Inc. Full timeA global human capital management company in Toronto is looking for an Application Analyst to provide application support to their customers. Ideal candidates will have a Bachelor's degree in Computer Science and be fluent in both German and English. Offering an opportunity to work in a collaborative environment with a focus on customer satisfaction, this...
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Bilingual Senior Application Analyst
3 weeks ago
Toronto, Canada Dayforce US, Inc. Full timeA global human capital management company in Toronto is looking for an Application Analyst to provide application support to their customers. Ideal candidates will have a Bachelor's degree in Computer Science and be fluent in both German and English. Offering an opportunity to work in a collaborative environment with a focus on customer satisfaction, this...
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Bilingual Senior Application Analyst
3 weeks ago
Toronto, Canada Dayforce US, Inc. Full timeA global human capital management company in Toronto is looking for an Application Analyst to provide application support to their customers. Ideal candidates will have a Bachelor's degree in Computer Science and be fluent in both German and English. Offering an opportunity to work in a collaborative environment with a focus on customer satisfaction, this...
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Toronto, Canada Zedd Customer Solutions Full timeA call center company in Toronto is seeking a Bilingual Sales Representative to make and receive calls on behalf of clients. The role requires exceptional customer service skills, bilingual proficiency in English and French, and a high school diploma. Candidates should have prior experience in sales and customer service environments. Responsibilities include...
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Bilingual Senior Specialist
3 weeks ago
Toronto, Canada Just Eat Takeaway.com Full timeOur story Born in the Prairies, now part of a worldwide network, Skip is a tech company with an entrepreneurial spirit and the drive to be the best. We're a people-first, collaborative company with a fun, dynamic and innovative environment. Our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, grabbing some...
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Bilingual Senior Specialist
3 weeks ago
Toronto, Canada Just Eat Takeaway.com Full timeOur story Born in the Prairies, now part of a worldwide network, Skip is a tech company with an entrepreneurial spirit and the drive to be the best. We're a people-first, collaborative company with a fun, dynamic and innovative environment. Our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, grabbing some...
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Bilingual Senior Specialist
3 weeks ago
Toronto, Canada Just Eat Takeaway.com Full timeOur story Born in the Prairies, now part of a worldwide network, Skip is a tech company with an entrepreneurial spirit and the drive to be the best. We're a people-first, collaborative company with a fun, dynamic and innovative environment. Our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, grabbing...
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Bilingual Senior Specialist
3 weeks ago
Toronto, Canada Just Eat Takeaway.com Full timeOur story Born in the Prairies, now part of a worldwide network, Skip is a tech company with an entrepreneurial spirit and the drive to be the best. We're a people-first, collaborative company with a fun, dynamic and innovative environment. Our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, grabbing some...
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Bilingual Senior Specialist
3 weeks ago
Toronto, Canada Just Eat Takeaway.com Full timeOur story Born in the Prairies, now part of a worldwide network, Skip is a tech company with an entrepreneurial spirit and the drive to be the best. We're a people-first, collaborative company with a fun, dynamic and innovative environment. Our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, grabbing some...
