Business Systems Analyst

2 weeks ago


Toronto, Canada Flexstaf IT Full time

Business Systems Analyst (Level 4)Must-Have Skills:Clearance Requirement: Secret Must HaveManager Note: Apart from the below skill sets, the client is looking for experience with BMC products or candidates who have experience working with competition (ServiceNow, Microsoft SCOM, IBM Maximo)Business Systems Analyst: (At least any 3 criteria to be met (i.e. Remedy development, CMDB, DWP) At least 1 year of experience in remedy development (remedy AR system workflow, such as Active links, filters, menus, forms, escalations, etc.) in recent yearsAt least 1 year of experience Hands-on Building Service request using DWP Catalogue (SNOW Equivalent End user portal)If service now Understanding of Digital workplace catalogue and Digital workplaceDeveloping BMC CMDB solution (i.e. class structure, concepts of reconciliation and normalization ), If service now (concepts for class, reconciliation etc.)Ability to understand customer integration needs and develop in the following areas Ticket brokering using SOAP and REST APIDesign Data load for foundation and or CMDB understand Atrium Integrator (previous experience developing is desirable) 3+ years of experience in configuring of all OOTB functionality of the Incident, Problem, Change, including foundation data, assignment rules, templates etc.Ability to do requirement analysis in ITSM modules For Saas & on-prem container projects: Container platform (Kubernetes, OpenShift, AWS), Jenkins & related experience is a plusBMC HDM experience is a plusUnderstanding RSSO (Remedy Single Sign-On) capabilities is a plusi.e. SAML, OAuthChatbot and agent chat familiarity is a plusBMC BWF (Business workflow) familiarity is a plusFSIN



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