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Operations Director
2 weeks ago
LOOKING FOR AN OPERATIONS DIRECTOR Are you a strategic leader driven by continuous improvement, operational efficiency, and service excellence? Do you want to grow within a company known for its exceptional culture and the quality of life it provides its teams? Here’s a unique opportunity to play a central role in the growth of an inspiring organization. You will have the chance to steer operations, optimize key processes, and directly contribute to the company’s success. ABOUT THE OPPORTUNITY Workland is proud to present an outstanding opportunity within a fast-growing Quebec company recognized for its eco-friendly approach and impeccable delivery of specialized services. Essential services that contribute daily to the protection, hygiene, and cleanliness of its cliens' environments. The Operations Director holds a central role within the organization. This key person ensures alignment between the strategic vision and daily activities, oversees operational teams, and maintains high standards of performance, efficiency, and customer experience. This pivotal role allows you to influence operational practices, support business growth, and actively contribute to innovation, while working in an environment that values people, collaboration, and sustainability. WHY SHOULD THIS OPPORTUNITY INTEREST YOU? Make a real impact within a united and engaged team. Enhance performance and customer experience through your decisions. Grow in a people-centered, supportive, and energizing environment. Benefit from strong advantages and tangible career development opportunities. Contribute to the mission of a vital company dedicated to sustainable and responsible practices. Continuously develop with support from inspiring and human-centered leadership. Join a warm and authentic culture where people truly feel they belong. Participate in the innovation of a rapidly evolving industry by helping modernize sector practices and solutions. POSITION SUMMARY As the Operations Director, you will be at the heart of the action and play a vital role in the organization’s cohesion. A true bridge between strategic vision and on-the-ground reality, you will transform ambitions into concrete results while rallying teams around common objectives. With your human-centered and unifying leadership, you will energize operations, elevate performance standards, and create an environment where people feel supported and engaged. You will contribute to delivering an exceptional customer experience by strengthening relationships with current clients while helping drive new client acquisition. YOUR TASKS AND RESPONSIBILITIES WILL BE: Establish, maintain, and improve high standards of quality and productivity to ensure optimal operational performance. Plan, organize, and optimize technician schedules and routes to maximize efficiency and reduce inefficiencies. Monitor operational indicators (KPIs), analyze performance gaps, and swiftly implement corrective actions to achieve objectives. Administer, maintain, and improve internal systems related to operations (dispatch, scheduling, inventory, tracking tools) while ensuring their proper functioning and evolution. Ensure smooth and effective communication between internal and external teams, fostering cohesion and collaboration. Ensure compliance with organizational policies, internal procedures, and current regulatory requirements. Supervise operational staff: recruitment, coaching, performance evaluations, and disciplinary management when required. Lead or actively participate in various committees, including occupational health & safety and technological innovation, to strengthen operational performance and modernization. Oversee the quality of daily service delivered by technicians to ensure exceptional customer satisfaction. Monitor and analyze key financial indicators, support revenue growth, and ensure rigorous expense management. Conduct regular client visits and collaborate closely with the sales team to identify business opportunities and expand the client base. Maintain a high level of customer service: proactive issue management, problem resolution, and follow-up on requests. Stay informed about industry trends, technological innovations, and best practices to maintain competitiveness. Supervise the maintenance, management, and optimal use of operational vehicles and equipment. THE REQUIREMENTS FOR THIS POSITION ARE: University degree in management, operations, business administration, or a related field (or equivalent experience). Minimum 3 to 7 years of experience in an operations management role, ideally in a technical, logistics, or service-oriented environment. Demonstrated experience in team management, process optimization, and continuous improvement. Strong understanding of field operations, technical workflows, and resource planning. Advanced skills with Microsoft Office Suite. Knowledge of workplace health and safety standards and applicable regulations. Excellent command of spoken and written French. IDEAL CANDIDATE CHARACTERISTICS: Ability to manage multiple projects simultaneously. A mobilizing, collaborative leadership style. Excellent communication, negotiation, and problem-solving skills. Ability to make sound decisions in a dynamic, ever-changing environment. Strong customer service orientation and results-driven mindset. Enjoys having fun at work *** ABOUT WORKLAND At Workland, we strive to create a simple, transparent, and enjoyable candidate experience. Mandated to support this company, we facilitate the recruitment process by ensuring effective communication and a structured approach. Each application is considered seriously and evaluated professionally and fairly, so that every candidate can move through the process with clarity and confidence.
