Customer Loyalty Associate
1 week ago
- Pay rate: $17/hour.
- Location: Halifax, NS
- Shifts: Monday-Friday 10:00am-7:00pm
- Job type: Temporary | Full-time
- Hires fast, pays weekly.
- 4% vacation pay paid out on each weekly pay cheque.
- Medical and dental benefits once qualified.
- Free training programs
- New and quicker onboarding process
- Resolving client queries and requests through various electronic and telecommunications channels, including email, internet banking systems, facsimile, and telephone.
- Identifying customers' needs, clarifying information, researching issues, and providing solutions and alternatives.
- Escalating issues to the appropriate specialist or department as necessary.
- Following communication scripts for handling different topics.
- Reviewing daily system-generated reports and proactively contacting clients to resolve a range of issues.
- Approving or declining cheques or debits to overdrawn accounts per the client's policies and procedures.
- Staying current on all bank products and services, including rates and fees.
- Must be legally eligible to work and reside in Canada.
- Post-secondary education combined with at least two years of customer service experience.
- Previous experience in a customer support role.
- Strong phone and verbal communication skills along with active listening abilities.
- A customer-focused mindset and adaptability to various personality types.
- The ability to multi-task, set priorities, and manage time effectively.
- Familiarity with customer service practices and conflict resolution techniques.
To find out more about Adecco Perks and what we can do for you please visit the link here: https://www.adecco.com/en-ca/job-seekers/benefits
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