Client Services Coordinator

Job Number: J- Job Title: Client Services Coordinator Job Category: Management & Leadership Job Type: Permanent Full Time Date Posted: January 28, Closing Date: March 3, Number of Positions: 1 Job Description If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™. We are searching for a Client Services Coordinator to join our Parkland at Home team based in Halifax, Nova Scotia. Meaningful Benefits You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include: Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program Life, travel, and other insurances Access to virtual healthcare 24/7 for FREE through the group health benefit plan RRSP program (5% employer matching) Vacation accrual (begins immediately) and travel insurance Free onsite parking Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events Access to continuing education and training through Shannex’s Centre of Excellence Opportunities to be part of sector innovation and continuous improvement initiatives Recognition and Rewards for service excellence and safety About the Opportunity Coordinate initial client intake processes, including documentation, and follow-up communications.  Ensure timely handoff of qualified leads and intake data to the Sales Manager to support conversion tracking and follow-up.  Maintain accurate records of client inquiries, referrals, and service requests in CRM systems.  Respond to client and family inquiries with professionalism and empathy, ensuring timely and accurate information is provided.  Coordinate with the Sales Manager to align outreach activities with strategic sales goals and target audiences  Assist in organizing and executing community outreach events, educational sessions, and open houses.  Ensure intake documentation includes service preferences and care needs to inform appropriate staff assignment and scheduling.  Provide coverage support during peak periods, absences, or urgent scheduling needs.  Monitor scheduling conflicts and assist in resolving issues to maintain service continuity.  Prepare and issue client invoices in coordination with finance and administrative teams.  Ensure accuracy of billing information, including service hours, rates, and client agreements.  Track invoice status and follow up on outstanding payments as needed.  Generate weekly and monthly reports on client activity, referral trends, and outreach efforts.  Support the Sales Manager by preparing customized reports and summaries for quarterly strategy reviews and performance updates.  Support internal communications between departments to facilitate client transitions and service delivery.  Participate in team meetings and contribute to continuous improvement initiatives. Proactively identifies opportunities to improve processes and support sales efforts.  Provides clear, concise, and respectful communication with clients, families, and team members.  Additional related duties as assigned. About You In addition to placing high value on continuous improvement, collaboration and accountability, you bring: Diploma or degree in Business Administration, Health Services, or related field.  Minimum 2 years of experience in client services, healthcare coordination, or administrative support. Experience with scheduling systems and invoicing processes preferred.  Proficiency in CRM tools, Microsoft Word, Excel and PowerPoint  Proof of valid driver's license and reliable transportation. Degree or certificate in marketing, communication, or related field considered an asset Exposure to budget management considered an asset Bilingualism is considered an asset Experience supervising and managing others  About Us Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since , Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health Services, in partnership with Nova Scotia Health. For more information, visit .