Senior Manager, Sales Operations

Attendance Hybrid Job number 26420 Category Intermediate Professional Status: Permanent Type of Contract Permanent Schedule: Full-Time  Full Time / Part Time? Full-Time Posting date 24-Jul-2025 Location: Vancouver, British Columbia City Vancouver Province/State British Columbia Area(s) of interest: Operations Are you an expert in sales operations with a passion for optimizing processes, fostering strong partnerships across teams, and delivering clear, actionable insights? We’re looking for a Senior Manager, Sales Operations to provide critical support to our regional sales teams and leadership—someone who thrives on driving results, building trust, and influencing change.As Senior Manager, Sales Operations, you’ll be the key operational partner for our sales organization, playing a crucial role in compensation management, forecasting, budgeting, and reporting. You’ll serve as the main point of contact between Sales and a range of internal support functions—Marketing, Communications, Credit, Centralized Services, and more—ensuring a seamless flow of information and collaboration. You’ll also be a key stakeholder in managing change initiatives that impact sales.This is a strategic, hands-on role with no direct reports, ideal for someone who’s a self-starter and comfortable working independently at a senior level.Your role:Research and make recommendations on sales strategic plans. Develop and implement business processes and systems that drive operational effectiveness. Represent sales at quarterly operations meetings and act as a subject matter expert for IT enhancements impacting sales.Lead the annual sales forecasting and budgeting process. Oversee monthly and ad-hoc sales reporting, including management performance tracking and award programs.Oversee and implement annual bonus plans. Provide expert guidance on compensation exceptions and assist in creating sales reports as needed.Monitor, analyze, and report on competitor activities and trends. Communicate insights and recommendations to senior management. Research providers for lease products and develop asset profiles.Build and maintain strong relationships across internal teams—Regional General Managers, Team Leads, Account Managers, Marketing, Credit, Centralized Services, and more. Develop trust, facilitate teamwork, and support cross-functional initiatives.Communicate ideas and information clearly and diplomatically, especially on sensitive issues. Take initiative to resolve challenges with creativity and sound judgment.Manage various sales and marketing projects. Plan and oversee budgets for community sponsorships, corporate memberships, and related activities.Deliver high-quality customer service, always maintaining confidentiality and professionalism in all customer and vendor interactions.Your Team:Joining our team means being part of a leader in equipment financing, where you'll have the chance to work with a diverse range of clients, tackle unique business challenges, and deliver impactful solutions. The Senior Manager, Sales Operations reports to the Vice President, Direct Sales and will collaborate with Regional General Managers, Team Leads, Account Managers, Marketing, and other various internal departments.  If you’re ready to take on exciting projects, build lasting relationships, and grow your career in a dynamic, customer-focused environment, this is the perfect place for you. Apply now and make a real difference in the success of businesses across CanadaRequirements: Minimum 7 years of sales management experience (leasing industry experience is a plus)Bachelor’s degree in business or commerce (or equivalent post-secondary education)Advanced understanding of the leasing industry and expert knowledge of corporate policies/proceduresExcellent verbal and written communication skillsDemonstrated ability to lead change and promote organizational growthSuperior time management, prioritization, and organizational skillsProven interpersonal skills for building and maintaining relationships at all levelsStrong analytical and creative problem-solving abilitiesMeticulous attention to detail and the ability to juggle multiple tasksHigh proficiency in MS Office, especially Excel and WordAbsolute discretion and ability to handle confidential information with careBe Part of a Bold New Chapter As we transition from Canadian Western Bank (CWB) to National Bank of Canada (NBC), we’re looking for talented individuals to join us on this exciting journey. While you’ll begin your role at a CWB location, you’ll be part of a forward-thinking team preparing for a seamless move to NBC. Languages: English Skills Artificial Intelligence Diversity & Inclusion Teamwork Cybersecurity Empathy Initiative Learning Agility Resiliency Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.    Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?    Come live your ambitions with us