Insurance Account Manager
1 day ago
Proudly Canadian. Driven by Purpose. Rooted in Care. Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada Commerical Insurance Account Manager As an Account Manager with Western Financial Group, you will use your Commercial Insurance expertise to manage a book of business, ensuring your customers have the coverage they need. Here is what a typical day looks like Support new and existing customers by offering recommendations for products and services required Promote retention of existing customers by building strong relationships and providing quality customer service Navigate multiple insurance partner online portals to complete customer applications Quote new business through outbound calls and walk-in clients Communicate with insurance company Underwriters to ensure evolving guidelines are met Prospect and up-sell when talking to public on all lines of business sold Liaise between client and external insurance partners to ensure fair and proper representation for both parties Continuous self-development, through industry and community involvement, and industry related courses The value you bring General Insurance Level 2 License required Experience providing excellent customer service The ability to communicate professionally in person, over the phone, and through email Experience managing a book of business or relatable work experience A desire to learn our systems and processes. If you don’t know something, ask Strong problem-solving skills and the ability to adapt in the face of adversity Passionate about helping people, self-driven, and determined to succeed Hours: Full-time / 37.5 hour/week Location: Remote or Hybrid in Brooks, Lethbridge, Strathmore, Calgary or surrounding areas Current Vacancy: Yes Compensation Range: Salary based of renewal book size + 30% commission on new business Requisition #: 82533 Why Western? Western’s people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact. Highlights include: 14 Paid Wellness Days, 3 weeks’ vacation, company matching savings programs, and 100% employer paid group benefits for eligible employees Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact or visit our . Our Human First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (nonAI), and all results are reviewed by our hiring team. Ready to Apply? If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.
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