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Job#: 3020686 Job Description: ITSM Solution ArchitectApex Systems is a global IT services provider, and our staffing practice has an opening for an ITSM Solution Architect with strong ServiceNow ITSM, ITIL, and CMDB, as well as AWS experience to place at our client, a Big Five Bank.Client: Big Five Bank Terms: 9 month rolling contractLocation: Toronto Preferred. Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Cameron at . Please reference ITSM Solution Architect - BankingJob Description:Seeking a seasoned ITSM Solution Architect who provides strategic technology leadership and consulting, drives ITSM process excellence, and partners closely with business and technology stakeholders to enable enterprise‑level outcomes.This role will guide the teams in designing a scalable, compliant, and secure target architecture that aligns with the bank's long-term enterprise technology strategy, focusing heavily on successful navigation through critical internal governance and approval stages.They will act as a key extension of the Banks internal capacity, assisting with all planning, analytical, procedural, and documentation tasks required to advance the transformation agenda and secure the necessary internal approvals and groundwork for future transformation initiatives. The engagement will cover, but not be limited to, the following services and objectives:Supporting the collection, refinement, and documentation of both current-state and target-state architecture, operational, technical, and business requirements.Assisting in the creation, review, and finalization of architectural design documents, including the preparation and publishing of business design reviews (BDRs) and other necessary internal architectural artifacts.Guiding and supporting the Bank teams in navigating and successfully completing all internal risk, compliance, security, and governance processes and major customer-facing technology change approvals.Key Qualifications:7+ years of relevant experience in ITSM, business analysis/consulting.Post‑secondary degree in a related fieldProven track record operating with senior technology and business stakeholders.Experience leading organizational transformation initiatives.Strong understanding of ITIL with ITIL Foundation Certification required.Hands‑on experience with ServiceNow, AWS and AI technologiesKnowledge of infrastructure, monitoring, Help Desk operations, and support/operations practices.Familiarity with software development methodologies (Agile, Waterfall, iterative).Comfort with technical/business environments such as Microsoft technologies, relational databases, and SharePoint.Expertise in requirements elicitation, process modeling, data modeling, and user‑centric design.Ability to translate business needs into actionable solution designs.Skilled in identifying emerging issues, analyzing complex problems, and providing data‑driven recommendations.Capability to define analytics/reporting requirements to inform decision‑making.Recognized subject matter expert who can provide thought leadership and guide process strategy.Experienced in leading change management programs (readiness, planning, stakeholder engagement, sustainment).Ability to shape communication strategies to influence behavior and support adoption.Strong collaboration skills and ability to build relationships across business and technology groups.Expert-level verbal and written communication skills.Strong analytical, problem solving, and influencing skills.Skilled at navigating ambiguity and applying creative thinking to unique or complex scenarios.Demonstrated ability to build trust, mentor others, and strengthen IT consulting capabilities.Interview Process: Interviews will take place in two rounds during the same week this month. This is a great opportunity to join a Big Five Bank and continue your career in the financial domain. Be a part of a great work environment with a very well-organized team and colleagues who will help you succeed. This is a position that impacts the bank enterprise wide with great opportunity for career growth within the bank. If you are not a 99% match to the above and want to be considered for other opportunities at our enterprise clients, register for our Talent Network where you can receive job alerts about new opportunities that match your interests. Click here to Register for our Talent Network EEO EmployerApex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at  or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.