Director, Small

3 days ago

Calgary, Canada Gallagher Full time

Overview Join Arthur J. Gallagher & Co. as the Director - Small & Medium Business, Commercial Lines (Select) and lead our dedicated Client Service team in Calgary, AB, Canada. This role offers the outstanding opportunity to build our client service strategy, directly impacting client retention, happiness, and operational excellence. You will report to the Regional Client Service Leader and work closely with the Branch Manager to align with branch goals. How you'll make an impact Lead and develop a team of Branch Client Service Managers and Associates. Deliver high-quality client service in accordance with AJG operational standards and practices. Attain and surpass efficiency and performance metrics. Invent and implement efficient processes and workflows. Ensure client retention and happiness by improving AJG's value proposition. Collaborate with internal teams to successfully implement branch strategies. Foster a culture of performance and continuous improvement. About you Bachelor's degree with 5+ years of client service and/or claims management experience, or High School diploma/GED with 10+ years of relevant experience. A minimum of 3 years of supervisory experience. Appropriate licensing as required. Demonstrated proficiency in managing operational service delivery. Skilled in guiding teams within a matrix structure, specifically in operational service delivery or shared services. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Flexible medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options Retirement savings including RRSP including a company match, TFSA, pension and more Employee Stock Purchase Plan Other benefits include: Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Employee education recognition program Employee referral bonus program

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