Concierge - Senior Manager/Manager, Concierge (Contact Centre) Management

1 week ago

New Westminster, Canada Aritzia Full time

THE ROLEAs the Concierge Manager, you will lead the team to:Optimize the performance in each channelSell clothes, deliver world-class service, and build loyal client relationshipsEnsure the world-class delivery of sales, solution, and service expertiseResolve client escalations to protect Aritzia’s brand and elevate our commitment to delivering Everyday Luxury experiencesWork with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experienceTHE QUALIFICATIONSThe Concierge Manager has:Proven skills, education, and/or applicable certifications that are an asset to perform in the role and the appetite to continuously learn and develop oneselfA commitment to learn and apply Aritzia's Values, Business and People Leadership principlesThe ability to collaborate fluently with cross-functional partnersA commitment to quality and investing in results that add value to the businessTHECOMPENSATIONThe typical hiring range for this position is$80,000 - $120,000 CADperyear. The final agreed uponsalarymay vary based on factors such as job-related knowledge,skillsand experience.We are always looking for top talent.If your qualifications differ from those listed above, the scope of work and final agreed uponsalarymay be adjusted to reflect your individual qualifications.Aritzia’s Everyday Luxurycompensation packagegoes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Withcomprehensive benefits,aspirational workspaces and elevated employeeperksandexperiences—we provide it all.THE PERKSIndustry-leading benefits you will receive while working at Aritzia:A-OK Commissary & Café - Our in-office, world-class bistro and café located in-officeThe SET - Our in-house gym, with state-of-the art equipment and custom classesProduct Discount - Our famous product discount, online and in storeAmenities - Facilities include private parent's room, bike storage room, and showers with complimentary conveniencesAspirational Workspace - Every detail is considered to connect to the energy of the cultureDog Friendly Office - Bring your best friend to workARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

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