Operator - Security Command Centre.

Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you Job Skills / Requirements In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. Our Security Command Centre ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors. The Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property. Our Operators must have the ability to direct, communicate, and instruct officers in the field as necessary. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.Work Hours: We are seeking candidates with open availability for overnight shifts, and possibly afternoons.RESPONSIBILITIES:Monitor and dispatch alarm events and live crime in progress via video monitoringInitiate after-hour emergency service calls and security requestsTriage technology and security systems deficiencies through the service request processHandle incoming / outbound calls and email communication Conduct surveillance, patrol, access control, and technical analysisRecord and maintain incident reports and evidence packagesAdhere to established departmental procedures and Municipal, Provincial, National, and Industry StandardsUse exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environmentActively listen to the caller to summarize key points of information and enter them into the computer systemActively seek win-win solutions, always maintaining professionalism in cases of healthy conflict and in supporting / managing differences of opinionMaintain a working knowledge of computers, networks, and security systems (CCTV, remote video, access control, etc.)Monitor designated company locations remotely and provide dispatch information to emergency responders as appropriateProvide support to our internal customersConduct daily assigned compliance auditsQUALIFICATIONS:Minimum 1-year of work experience in the security industryMinimum 6-months work experience in:A security control centre or command center environment; and,Administrating a Security Access Software program (Lenel, GE, DSC, Keyscan, etc.); and,Using integrated software security (CCTV, Access, Intrusion); and,Automatic Call Distribution (ACD) systems, Telecom IP phone service, and operation; and,Photo ID software, hardware, HID card product line; and, Programming and monitoring with integrated software (ex. Lenel, Bold, DSC, GE, Europlex, Keyscan)Must be available to work full-time overnight (graveyard) shiftsOperational knowledge and working understanding of alarm receivers and servers (ex. BOSCH, Milestone)Experience in a professional setting and providing a positive customer experienceStrong computer proficiency, specifically in Microsoft Office suite, with a minimum typing speed of 45wpmAbility to work independently in a varied and fast-paced team environment while maintaining objectivity, situational awareness, and cognitive flexibility for demanding events to happen at any time during your shiftExcellent time management, organizational & prioritization skillsHigh level of discretion and the ability to maintain confidentiality of all company information, procedures, facilities systems, and investigationsThorough knowledge of security and threat/risk assessmentsMust be legally authorized to work in Canada