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Field Service Technician

1 week ago

Red Deer, Alberta, Canada AMPM Service - Point of Sale & Service Full time
Job Description Job Description

Field Service Technician

AM/PM Service is a leader of Point-of-Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM/PM is one of North America's largest POS Dealer employing over 225 customer service driven team members coast to coast. Partnered with some of the industries most trusted & recognizable brands, AM/PM is seeking amazing individuals to join our team today To learn more about AM/PM visit:

Position Summary

The Computer Hardware Technician will work with our industries most reputable brands. This role will expose you to a wide range of POS products, ATMs and merchant devices offering an incredible learning opportunity working while working with customers from many different retail sectors. The successful candidate should be a service centric, self-motivated and technically savvy individual. The candidate must have a valid driver's license & own a reliable vehicle. This position requires regular on-call shift work as well as afterhours & weekend availability.

Main Responsibilities

  • Provide outstanding customer service
  • Provide swift break / fix resolutions on a variety of POS equipment, peripherals, PC's & networking devices & Automatic Teller Machines (ATMs)
  • Execute install, moves, adds, changes (IMAC) projects
  • Follow and maintain AM/PM's work order processes
  • Maintain accurate service stock levels
  • Adhere to all Service Level Agreements
  • Execute tactful & professional communication

Qualifications

  • A+ Certification is an asset
  • ATM, Self-Check Out & POS experience is an asset
  • Possess incredible customer service & communication skills
  • Amazing problem solver
  • Technically & mechanically savvy
  • Incredibly resourceful
  • Meticulous record keeper
  • Valid driver's license and a reliable vehicle
  • On-site service is required
  • Citizen/ permanent resident status

The successful candidate will be required to complete a background check prior to commencing work.

Company Description AM/PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM/PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM/PM Service a reliable choice for businesses seeking effective and tailored POS solutions.Company Description AM/PM Service, established in 1987, is a leading Point of Sale (POS) and Service company with a significant presence in both Canada and the USA. Known for its customer-centric approach, the company tailors comprehensive solutions to meet the unique needs of each client, providing end-to-end services covering POS hardware, software, installation, maintenance, and support. AM/PM Service has forged strong partnerships with trusted industry brands, ensuring clients have access to high-quality and reliable POS products. With over three decades of expertise, the company stays at the forefront of technological advancements, delivering state-of-the-art solutions to diverse industries. Its proven track record, geographic reach, and commitment to innovation make AM/PM Service a reliable choice for businesses seeking effective and tailored POS solutions.