Security Account Manager

6 days ago

Mississauga ON, Canada iGuard360° Full time

iGuard360° stands out as a prominent security and monitoring company within the Canadian security  domain. Our organizational ethos revolves around ethical conduct and performance-driven principles, 
The Account Manager - GTA, operating under the guidance of the Regional Director – GTA & Vice -
President of Operations, assumes the responsibility of effectively coordinating supervision, support, and 
backup for all field location assignments and areas. Enhance client retention through the meticulous management of customer satisfaction.
Translate contractual requirements and customer expectations into clear operating instructions, 
encompassing Standing/Post Orders.
Oversee Site Directors and Site Supervisors directly supervised accounts, including planning, 
organizing, and directing work, as well as handling performance management, career 
development, coaching, and mentoring.
Directly manage staff at non-direct supervised accounts, overseeing mobile supervision, spot 
Recognize exemplary performance through 
Conduct and document regular site visits, inspections, and audits to ensure adherence to 
prescribed standards, contractual requirements, company policies, and applicable legislation.
Drive corrective action and foster organizational engagement in addressing site-specific 
operational or service-related issues.
Prepare, review, and act on reports related to business performance, including site staffing, 
financial metrics, service indicators, and other relevant key performance indicators. • each site is fully staffed with trained, equipped, and motivated personnel capable of fulfilling the 
Respond to client and staff complaints promptly and professionally, conducting investigations 
Address inquiries and requests from field staff regarding schedules, vacation, time-off, uniforms, 
optimal performance output.
Regularly review and update site-specific documentation, including Standing/Post Orders, as 
Manage labor/management relationships and adhere to collective bargaining agreements for 
unionized sites.
Coordinate and execute all activities related to new account start-ups and close-outs.

Experience working in the Residential security markets, directly working with Residential Apartments and Condominium corporations.
~ Minimum of 5 years employment in a Supervisory/Management role in the Security industry and/or one of the following requirements. Police, Military, Security). b) Formal law enforcement training or Diploma. c) University degree in Security Management and/or Criminology.
~ Must be bondable and possess an ability to hold government security clearances.
~ Must possess a strong understanding of Microsoft software including usage of Word, Excel, 
~ Outlook, Planner, Forms and SharePoint.
~ This position includes a company car so applicant must possess an Ontario driver’s license with
~ Must currently hold an Ontario Security Guard license and/or Investigator’s license.
~5 years of Management/Supervisory experience in the security industry.
~ Must have previous training experience, preferably within the security industry. 
~ Formal Training certifications (ASIS, SAS, CPO, etc.) would be considered an asset.
~ Experience in the Residential/Condominium security field would be considered an asset.


Position: Full-Time Permanent

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