Customer Service Representative

7 days ago

Elmira ON, Canada RWAM Insurance Administrators Inc. Full time

This position will be based at our head office in the rapidly growing town of Elmira, minutes from Waterloo, where you can enjoy the benefits of a small-town atmosphere with all the perks of the big city As a member of our team, you will enjoy a positive work environment with flexibility, professional training and a compensation package that includes comprehensive benefits and a company pension. At RWAM, we embrace a people-first philosophy, and we are passionate about our customer experience and meeting the unique insurance needs of our advisors, employers, and employees alike.
As a Bilingual Claims Customer Service Representative, you will be part of a dynamic team that provides exceptional client experience for Group Insurance clients who will primarily reside in Quebec and/or require correspondence to be in French.
Providing excellent customer service to internal and external clients
Manage and address in-bound phone calls, emails and voicemails
Effectively resolve Extended Health and Dental claim inquiries and determine appropriate action
Collaborate with internal teams to meet customer needs
Proficient (both written and verbal) in French and English is required.
Previous experience in a phone based customer service role is required
Impeccable telephone etiquette
Strong Microsoft Office skills are required e.g. Navacord, and all our Broker Partners are actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities.

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