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Customer service agent

3 hours ago

Drummondville, Canada Soucy Full time

Mission The art of customer service: your area of excellence As the main point of contact for our customers, you will play a key role within our team. Thanks to your organizational skills and communication abilities, you will be essential in understanding and anticipating the needs of our B2B customers. This position will not only allow you to contribute to customer satisfaction, but also to support sales growth and increase Soucy's visibility. It's a strategic opportunity that makes you a key player in our collective successIn this position, you will have the opportunity to:Provide and send customers quotes and all the information they need to follow up on their projectsManage various refills made to customersSupport and collaborate with the sales team, particularly with the Business Development ManagerAssist and support the product development team in following up on projects with customersFollow up on and manage customer orders and complaintsEnsure that our manufacturing system is updated with new price listsPerform all other related tasks*Please note that this is a permanent position*Is this the perfect job for you? Send us your application now Profile With the following skills and qualities, you will be successful in this role:Relevant training and/or experience in customer serviceFluency in French and English, both spoken and writtenKeen sense of priority managementResourcefulness and autonomyTeamwork orientationProfessionalism and interpersonal skillsAbility to work under pressureAnd these assets will strengthen your impact: Experience in customer service in the manufacturing industryProficiency in Microsoft 365Proficiency in the Salesforce platformBenefits designed to take you farA flexible program tailored to your needs (flexible hours, compressed schedule, teleworking, and more)Free access to electric charging stationsAnd even moreA healthy and safe environment and a health committee to ensure your well-being on a daily basisDiscounts on our Kimpex products to fuel your passion for motorsports