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As a Customer Service Representative, you will handle all requests from the customers under your responsibility. This includes everything from order entry to sales analysis, delivery tracking, complaint registration, corrective action follow-up, and customer relations. Working closely with the planning, production, quality, and business development departments, you will be the voice of the customer within the company.
**In this position, you will have the opportunity to**:
- Enter orders into the system and perform any necessary follow-up
- Process development/submission requests
- Forward complaints to the quality department and follow up with the customer to ensure their satisfaction
- Track and analyze customer sales (volume and $) and take proactive action based on this information
- Actively contribute to established and/or developing business relationships
- Represent and support customers in continuous improvement projects
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**With the following skills and qualities, you will be successful in this role**:
You are customer-oriented and able to develop a relationship of trust with customers.
**And these assets will strengthen your impact**:
- You are bilingual (French-English) because we have English-speaking customers
- You have computer skills (manufacturing systems, in-house software, SAP, SalesForces)
**Benefits designed to take you far**
- Full-time position, Monday to Friday during the day
- The best of both worlds: the resources of a large company in a family atmosphere
**At Soucy Rivalair, each day is a chance to surpass expectations and progress as a team. Here, we're passionate about our work, yet we always make time to celebrate our achievements. With a team that isn't afraid to make mistakes, we believe that growth comes from trying. If you're looking for a place where you wake up excited every morning, eager to face the day with a smile, you've found your spot.
Life at Soucy Rivalair
At Soucy Rivalair, energy, creativity, and continual professional development are part of our DNA. Our teams work together to strengthen our position as leaders in the manufacturing of assembled metallic parts. Manufacturing agility is the standard in our connected plant. In fact, our dedication to innovation, quality, and connectivity has created a vibrant, productive environment. At Soucy Rivalair, family and people are the heart of our success.
