FAS Support Specialist

5 days ago

Markham, Canada BGIS Full time

Who We Are

A combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. Further information is available at www.bgis.com

Summary

The FAS Support Specialist provides end user support in the identification and resolution of Oracle EBS and Oracle Cloud Invoicing issues, escalates and works with internal I.T. teams and vendor to resolve issues where required.

Key Duties & ResponsibilitiesSystems Support
  • Oracle E-Business Suite users (including providing access to approved users based on established access policy).
  • Analyze and define user specific information requirements in Oracle E-Business Suite.
  • Act as a support analyst for resolving EBS production issues.
  • Experience with Scrum and Agile methodology is a plus.
  • Work with Technical resources to build the concurrent process.
  • Should be able to juggle multiple priorities and work in a dynamic environment.
  • Develop operating system scripts to automate backups, data transfers, monitoring is a plus.
  • Provides direction and coaching to other IT staff.
  • Work with business to manage demand/backlog for IT changes.
  • Work with IT analysts/developers to track change request progress.
  • Assists with requirements gathering and definition.
  • Converts business functional requirements into change management documents and manages the lifecycle of change requests.
  • Works with functional analysts/super-users to identify gaps and explore resolution options.
  • Manages Concurrent Programs and Reports.
  • Manages Concurrent Processing.
  • Identifies, troubleshoots, and resolves Oracle EBS, Oracle Cloud Invoicing and Apex (if applicable) issues.
  • Escalates and works with internal I.T. teams and vendor to resolve issues where required.
  • Monitors incidents to ensure timely resolution in accordance with service level agreement.
  • Logs issues and resolutions details into I.T. support system.
  • Maintains documentation and prepares reports for audit support.
  • Provides end user training on Oracle application modules.
Financial Transactions Processing
  • Processes financial transactions within financial management information systems (i.e., Oracle EBS).
Client Reporting
  • Generates and provides reports to internal and external stakeholders.
Testing and Quality Assurance
  • Writes scripts and sets up test data for unit, performance (load, stress) and system integration testing, particularly packaged application configurations.
  • Supports UAT.
  • Collaborates with business leaders and other IT leaders in developing an architecture and application roadmap that cost-effectively meets or exceeds the business requirements.
  • Other duties as assigned.
Knowledge & Skills
  • Community college diploma or university degree in an I.T.-related field, preferably with 1-3 years demonstrated experience.
  • Experience with Oracle financial management systems, an asset. Strong ability to learn information management systems quickly.
  • Strong problem solving, analytical, determination and resolution skills.
  • Ability to write application queries.
  • Effective communication skills.
  • Ability to exercise good judgment.
  • High degree of customer service orientation.
Licenses and/or Professional Accreditation
  • None required.

At BGIS, we believe that diversity and inclusion are key business drivers, woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. Promoting diversity is an essential component of our continuing pursuit for organizational success

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant and provide, or arrange for the provision of, suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

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