Client Engagement Specialist
1 week ago
Summer Hours \uD83C\uDF1E Start your weekend earlier during the summer months Vacation Days (in addition to 13 Personal Days) \uD83C\uDF05 This includes an extra day off during the month of your birthday \uD83C\uDF70- our gift to you An IDEAS (Inclusion, Diversity, Equity, Awareness, Solidarity) team ️ Weather is inclusive, we will be too. Our IDEAS team is committed to making this happen
\uD83D\uDCE3HAVE WE GOT YOUR ATTENTION? WANT TO LEARN MORE?
Read about us here (spoiler alert… we are the home of The Weather Network )\uD83D\uDCCDCanada’s #1 most trusted brand in media for the third year in a row
WHY WE NEED YOU? GLAD YOU ASKED...
This position is primarily responsible for helping existing data and adtech customers succeed while achieving specific team and individual sales and profit goals. Individuals in this position will provide an exceptional level of business to business (B2B) sales consultation, customer service, and innovative data solutions. You have a strong understanding of data and know how to leverage Pelmorex’s premium data & adtech products to build strategic solutions for clients. Success in the role will be measured primarily through client growth and retention. We’ll also consider if you have at least 2 years of sales/account management experience with a desire to progress quickly or if you have experience in the Data / Adtech / Programmatic space with a proven track record.
Please note, this is a 12 month Contract role that requires you to be eligible to work in Canada.
WHAT'S THE DAY TO DAY LIKE?
- Working with our Client Partner sales team to deeply understand our customers’ strategic objectives and business priorities.
- Working with the Data & Adtech product team to deeply understand and become an expert on Pelmorex’s data & adtech product suite.
- Leveraging this expertise to provide compelling data strategies, product recommendations, campaign optimizations, actionable insights and reporting with the goal of growing revenue at the account level.
- Working collaboratively with our Client Partner team and assisting in the sales process by attending client meetings and representing Pelmorex’s Ad tech products.
- Onboard, train and support our self-serve customers.
- Taking complete ownership of your defined territory and measuring success based on achieving sales growth objectives and profit targets.
- Providing data & adtech customers with an exceptional customer experience resulting in renewals and upsells.
- Clear and compelling communication skills and the ability to communicate complex subject matter in a concise manner.
- Have a strong understanding of internal and external technologies: GAM, DSPs (e.g. Engagefront, DV360, TTD), DMPs (e.g. Constellation, Adobe), Ad Verification (e.g. MOAT, DoubleVerify) Google Analytics etc...
- Pelmorex runs a flexible work environment (#chooseyourownadventure), however the territory for this role would be based in Toronto/Oakville with the expectation to see clients in person when required..
- 2-5 years of relevant client relationship experience1+ year(s) of experience working with data analytics and/or programmatic DSPs
- Programmatic media buying experience is an asset
- Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders.
- Strong analytical mindset and data driven decision making
- At its core, the primary skill required in this role is a strong focus on our customers’ success. The ability to translate an in-depth knowledge of our data and adtech product suite into effective solutions that provide value for our customers is essential. As such, the ability to present your ideas succinctly, with a focus on the value we provide for our customers is a critical component of success in this role
- Are passionate about your clients and finding the best solutions for them
- Do not focus on what is simple or complex, but on what is effective.
- Enjoy speaking in front of people, thinking on the fly and presenting solutions
- Learn new concepts and technology quickly and are agile and adaptable to change.
- Ability to work in a fast-paced startup environment and are not afraid to roll up your sleeves and get your hands dirty during execution times.
- Are natural problem solver and a solutions-oriented thinker.
DON’T MEET ALL THE REQUIREMENTS? DON’T WORRY… Not all applicants will have skills that match a job description exactly. Pelmorex values and welcomes diverse experiences. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Pelmorex. We are always looking for people who will be a culture add (yup, that's right, we don’t subscribe to culture fit, we want you to add to what we think is an amazing culture and work environment INTERESTED? IT GETS BETTER….
- Open and transparent communication, including bi-weekly All Hands Meetings with our CEO
- Frequent employee pulse surveys \uD83D\uDCDD we value your feedback so we can continue to make Pelmorex a great place to work
- While we encourage 1:1 conversations, we recognize that not everyone is comfortable with speaking up \uD83D\uDDE3 We have an anonymous reporting platform (Speakfully) to ensure everyone’s voice is heard
We’re highly focused on doing the right thing. We’ll discuss issues and timelines professionally, so you have the time you need to do the best work you can You will see the result of your work pushed out to real users quickly We’re a team that enjoys learning new technologies and we’re open to trying new things We’ll try our best not to bog you down with boring meetings
Through constant innovation and entrepreneurship, Pelmorex has grown to reach consumers around the globe, has become one of the largest weather information providers and has broken new ground in providing data solutions and insights to businesses. Through harnessing the value of weather, Pelmorex is driven to make the world smarter and safer for consumers and businesses. #youwanttoworkhere
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