Coordinator, Student Communications

2 weeks ago

Lethbridge, Canada Lethbridge Polytechnic Full time $31
Position Information

Job Title Coordinator, Student Communications
Appointment Type Full-time temporary
Position Dates January 2, 2025 - February 27, 2026
Hours per week/FTE 35
About the Position The Student Communications Coordinator is a key member of the Student Affairs division at Lethbridge Polytechnic. They work with a cross-functional team to create and share communications and build connection with students in meaningful ways as they transition in and through their student experience.

The coordinator works collaboratively with multiple areas and is responsible for implementing a communications plan, and for reviewing student communications and deciding the most impactful ways to share various information. They are knowledgeable in current best practices around creating student engagement through communication and stay up to date with trends moving forward.

This role oversees a comprehensive student communication plan, with the goal of creating connection and engagement with learners which contributes to reaching institutional retention goals. The coordinator utilizes multiple technologies to operationalize the communication plan and is the Customer Relationship Management (CRM) expert within Student Affairs, and creates and analyzes reports to assess campaign success and makes recommendations for future improvements.
Position Details Student Communications
  • Leads the development, monitoring, and updating of annual communication schedule
  • Provides feedback and advice on communications written by staff, manages and monitors changes in campaigns
  • Recommends strategies to build engagement with future and current students through various methods
  • Maintains an annual workplan to review and update communications being sent
  • Oversees overall engagement structure including communication through email, portal, website, and other. Creates calendar of communication and updates on student and staff portals


Student portal
  • Lead role in creating new student portal, as part of a working group
  • Monitors usage statistics to provide recommendations for changes
  • Sets start and end dates for targeted messaging in the portal
  • Recommends and/or updates student portal information
  • Co-creates marketing plan to direct learners to portal
  • Ensures accuracy of information and associated linked pages

CRM administrator
  • Ensures data accuracy and student lists
  • Sends event invites and tracks engagement
  • Reviews results of triggered messaging and make adjustments based on data
  • Creates email campaigns that are targeted to specific student groups based on criteria such as demographic information, program, or student stage
  • Monitors student engagement with communication including open rates, click throughs, and associated behavior
  • Builds and generates regular reports related to communication campaigns and shares with appropriate departments for review and analysis

Additional Tasks
  • Participates in various working teams with a diverse group of members of the college community
  • Provides support to academic programs on an ad hoc basis
  • Stays current with trends in student communication

Required Qualifications
  • Bachelor’s Degree in related field such as Marketing, Public Relations, Communications (combination of alternative field of study plus related experience will be considered)
  • Organized and detail oriented
  • Systems thinker
  • Creative problem solver

Preferred Qualifications
  • CRM experience
  • Previous experience in a post-secondary work environment

Salary AUPE Class Level 11 Step 1 $31.24 per hour
Working Here Land Acknowledgement
Located on the traditional lands of the Blackfoot Confederacy, Lethbridge Polytechnic is committed to honouring the land from a place of knowing. We honour the Siksikaitsitapi as both the traditional and current Land Keepers of this area, and we welcome all Indigenous and non-Indigenous peoples who call Blackfoot territory their home to disclose as such when submitting applications.
Equity, Diversity and Inclusion
At Lethbridge Polytechnic, we know we all benefit when the rich diversity of our campus community is fully represented, and all students and employees are included. We are committed to identifying and overcoming systemic barriers that impede individuals from underrepresented groups. We are ready to work together to ensure Lethbridge Polytechnic is a place where all individuals feel valued for their unique perspectives, skills, and contributions and are afforded equal opportunities to participate in learning, research, and innovation.
We are committed to creating a diverse environment for all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, disability, and age.
Why choose Lethbridge and Lethbridge Polytechnic
Lethbridge Polytechnic is learner-focused, with an emphasis on experiential and flexible learning experiences and work-integrated learning.
We have a strong connection to our community and the land. We also promote a work environment that supports professional development, employee wellness, and work-life balance. In addition, we prioritize equity, diversity, and inclusion across all areas of our campus community.
Lethbridge advantages
Lethbridge offers a relatively low cost of living, with mild winters and sun-filled summers. Outdoor adventures await you in the city’s vast park systems and river valley, and we’re located just an hour and 20 minutes from the mountains. Enjoy the advantages of small-city life while accessing the amenities of a larger city, including arts and culture, sport and recreational facilities, and year-round family-friendly events.

Posting Detail Information

Posting Number T24-00403
Open Date 12/03/2024
Close Date 12/16/2024
Open Until Filled No
Special Instructions to Applicants

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